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Patient Access Representative

2 months ago

Laguna Hills California, United States University of California, Irvine Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at the University of California, Irvine. As a key member of our ambulatory clinic team, you will be responsible for providing exceptional patient service and ensuring a smooth registration and scheduling process.

Key Responsibilities
  • Serve as the first point of contact for patients in the ambulatory clinics, providing a warm and welcoming experience
  • Perform general clerical and reception duties, including data entry and verification of insurance and/or third-party coverage
  • Schedule, confirm, and cancel patient appointments in a timely and efficient manner
  • Develop and maintain effective working relationships with patients, families, and healthcare teams
  • Stay up-to-date with changing policies, procedures, and regulations related to patient access and registration
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1-2 years of experience in a healthcare or customer service setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Proficiency in computer software applications, including data entry and retrieval systems
Preferred Qualifications
  • Demonstrated knowledge of medical terminology and insurance programs
  • Experience working in a hospital or medical office setting, with a focus on patient access and registration
  • Bilingual skill in Spanish or Vietnamese or Chinese
Working Conditions

The University of California, Irvine is an equal opportunity employer committed to attracting and retaining a diverse workforce. We are committed to providing a safe and healthy work environment for all employees.