Customer Service Specialist

2 months ago

Summerfield, United States Planet 13 Full time

Planet 13 (formerly VidaCann) is proud to be one of the largest, most advanced and sustainable providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with our all-natural, sun-grown cannabis products.

We are currently looking for a Full-Time Customer Service Specialist to join our growing team here in Summerfield The goal of a Customer Service Specialist is to provide excellent customer service by focusing on education, awareness, and client solutions.

Customer Service Specialist Responsibilities:

  • Greeting, assisting, and providing information and necessary services to customers
  • Verifying customer ID and cannabis card status.
  • Dispensing medication and collecting payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
  • Maintaining all online pick-up orders.
  • Establishing and maintaining positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
  • Working with Dispensary Manager to identify opportunities for dispensary events.
  • Planning and coordinating events to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
  • Supporting all marketing and sales efforts of the company to ensure sales goals are met.

Customer Service Specialist Requirements:

At least 2 years of customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field preferred.

  • High school diploma or equivalent
  • At least 21 years or older
  • Acceptable driving record
  • Ability to pass drug testing and Level 2 Florida State background check

Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.

Customer Service Specialist Benefits:

  • Competitive pay rates, monthly incentives and advancement opportunities
  • Health, dental, vision insurance offered
  • Paid time off, including major holidays
  • Wellness Benefit Plan
  • Sick Time
  • 401k retirement plan
  • Employee discount
  • Early access to your wages ahead of payday
  • Cancer and Critical Illness Insurance
  • Life Insurance

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk, sit, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to heat. The noise level in the work environment is usually moderate.

This job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.

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