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Area Service Director

4 months ago

Orlando, United States Progress Residential, L.P. Full time

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. Employment with Progress Residential is conditional on a satisfactory background and drug screen. Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions. Position Summary The Area Service Director is a member of the Property Management team with the primary responsibility of providing direction and oversight for all make ready processes, resident service requests, asset preservation programs with the overall goal of meeting key metrics including resident service satisfaction, make ready turn time, quality and adherence to company budgeting guidelines within their assigned Metro Service Area (MSA). This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Competencies

: Developing Direct Reports & Others

Decision Quality

Strategic Agility

Priority Setting

Motivating Others

Managing & Measuring Work

Developing Effective Teams

Essential Functions:

Responsible for the overall direction of the Turns and Service Departments within their Metro Service Area (MSA)

Review Turn and Service reports and use information to develop an action plan for discrepancies or opportunities to improve

Oversee all market make ready and service procedures utilizing all available management tools

Administer a quality control program and reporting system

Ensure all assigned rent ready units meet quality control guidelines

Oversee service request response times and quality of service provided

Administer a training program for associates on newly developed processes, procedures and implement corporate initiatives

Ensure timely completion of all vacant home make-readies within financial guidelines

Responsible for cost control on vacant home make-readies, service requests, and all maintenance related and case management tasks

Comply with the Company’s national procurement policy and program

Oversee a follow up procedure for resident service request to ensure satisfaction with the work completed

Oversee tracking and reporting of all make ready and service teams

Ensure all properties are compliant with local, state and federal health and safety codes

Oversee all vendor management procedures and onboarding

Direct and oversee all emergency after hours service procedures and scheduling

Direct and provide support for the Service Directors over Turns and Service

Ensure all fleet management policies and procedures are followed

Supervision of staff, set goals and holds associates and vendors accountable for results

Develop a team and is focused on succession planning within group

Ensure that associates all have goals and receive regular feedback on their performance

Ensure that all required training is completed in a timely manner

Ensure that workplace safety standards and practices are always upheld

Performance management of personnel including, reviews, progressive discipline, corrective action, mentoring, development plans and performance improvement plans

Qualifications:

High School Diploma or equivalent required

8 or more years’ experience as a Maintenance Supervisor or Regional Maintenance Supervisor required

Experience in managing multiple team members over a large geographic region

Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping, Roofing and Irrigation Systems as they relate to single family residential homes

Knowledge of general building codes and rental property health and safety regulations

Excellent oral and written communication with the ability to work efficiently and prioritize workloads

Ability to work independently with minimal supervision

Must be a customer service centric team leader

Possess a valid Driver’s License issued by the working state

Ability to work flexible hours which may include some weekends

Bi-lingual a plus

Experience in Excel, Word, Salesforce, Outlook and Yardi Voyager preferred.

Physical Demands: Standing, walking, and/or sitting for extended periods of time.

Frequent climbing, reaching, and use of fingers.

Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.

Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

Ability to judge distances and spatial relationships.

Ability to identify and distinguish color.

Ability to distinguish the differences or similarities in odors.

Ability to lift and/or move 50 pounds or more.

Ability to use standard maintenance equipment.

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm: In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.

We offer competitive compensation, including a performance-based bonus.

Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement: This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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