Director of Service Operations

4 weeks ago

Orlando, United States Thermal Tech, Inc. Full time

As the Director of Service Operations, you'll be responsible for both the strategic and daily business activities related to service excellence. You will adeptly manage resources, develop and implement thoughtful operational plans, and ensure that processes are effectively implemented and followed. The Director regularly evaluates operational efficiencies and introduces innovations to enhance staff engagement, customer deliverables, and positive organizational results.


Responsibilities

  • Partner with local service managers and team members to provide exceptionally positive customer service by modeling attentiveness to customer needs and building trust by delivering timely on customer commitments.
  • Guide the development of technical service strategies and operational goals.
  • Establish measurable standards to evaluate operational efficiencies and effectiveness.
  • Identify and drive continuous improvement opportunities.
  • Partner with local service managers to recruit, hire, inspire, and develop talented team members.
  • Coach team members by setting clear and consistent objectives and providing meaningful on-going feedback.
  • Demonstrate commitment to team member training and development programs to continue to enhance team cohesiveness and retention.
  • Plans, implements, monitors, and forecasts budgets to achieve financial objectives


Requirements

  • At least Ten (10) years’ experience leading within a service operations role required and a Bachelor’s degree is strongly preferred.
  • Experience with commercial boilers, HVAC’s or other full-service industry’s is required
  • Working knowledge of an EOS is beneficial.
  • Proven leadership that has demonstrated innovative and strategic thinking, resulting in significant outcomes for the organization and a passion for driving outstanding customer satisfaction.
  • Commitment to the development and advancement of the team through mentoring and motivating.
  • Previous management experience required with the understanding and experience with full P&L responsibility and professional acumen to manage multiple aspects of the organization
  • Skilled at presenting financial and performance data clearly and succinctly in a group setting
  • Ability to travel up to 50% of the time within the Central / North FL and South GA area.


At Thermal Tech Inc, our core values—Customer Driven & Focused, Respect for People and Policy, and Doing the Right Thing—define who we are and guide everything we do. Our purpose is “Helping the Customer Remove the Worry,” targeting medium to large commercial and industrial customers who value consistent service and innovative solutions. We follow a proven process from needs assessment to lifelong partnership, committed to delivering total system efficiency and reliability. If you share our values and seek to join one of the fastest-growing companies in Central/North Florida and South Georgia, we invite you to join our dynamic team.

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