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Computer Technician

2 months ago

Belleville, United States The St. Clair County Application Consortium Full time
Position Type:
Technology/Computer Technician

Date Posted:
6/14/2024

Location:
Location TBD

District:
Mascoutah CUSD 19
Job Title: Computer Technician
Reports To: Network Administrator/Director of Technology
Work Days: 240 Days (8.0 hours/day) - Position Available July 2024
Pay Rate: Starts at $22 per hour and Board paid IMRF for an 8.0 hour day.

JOB SUMMARY
This position provides technical support for all technology hardware, software and district network equipment for use with classroom instruction. The goal of this position is to provide technical support to our teachers, administrators, and staff to provide a more seamless integration of technology as a tool in the classroom. The position requires a strong knowledge of Chromebooks, Google Suites for Education, Active Directory and firewall and web-filtering software. Additionally, this position takes an active lead in one or more of the district's integrated technological components; phone system, security cameras, imaging, door security, audio/visual, audio enhancement, and building paging system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties of this position include the following. Employees in this position perform some or all of the following tasks. Other duties may be assigned.
Computer Maintenance and Repair
  • Diagnose classroom technology problems to determine cause of malfunction
  • Manage and diagnosis of Chromebook errors, login difficulty
  • Repair and replace hardware (computers, monitors, printers) and modular components (memory, disk drives, CD drives, hard drives, and motherboards)
  • Troubleshoot PC connections to LAN/WAN
  • Respond to work orders indicating needed hardware/software repair and replacement
  • Accurately report status of work orders and log in work order database
  • Assist with end-user training for the work-order system
  • Perform preventative maintenance as scheduled (clean & vacuum equipment, etc.)
  • Assist in development of preventative maintenance schedule for district technology equipment
  • Maintain accurate records, status and timeline of technology preventative maintenance
  • Verify operational effectiveness of equipment and software through interaction with teachers, principals and administrators on a recurring basis
  • Report vandalized equipment immediately
Computer Set-Up And Inventory (hardware and software)

Hardware
  • Unpack, connect and test new computers, printers, drives and other peripheral devices
  • Report invoice discrepancies to Technical Support Supervisor
  • Install and format standardized images of computer hard drives on networked PC's
  • Install and test software
  • Tag and record all equipment with MCUSD inventory tag numbers, serial numbers and locations in Inventory Database and visual maps
  • Maintain MS Visio drawings by building of all technology equipment including adds, moves and changes to equipment
  • Assist in the maintenance of accurate equipment identification
  • Coordinate and perform annual technology inventory
Software
  • Maintain up-to-date instructional software inventory including name, serial numbers/access codes, licenses and installation in coordination with building representatives and Computer Instructional Aides
  • Periodically check equipment software installation to verify accuracy of inventory
Network Maintenance & User Accounts
  • Assist in the verification of email operation and internet and network connectivity
  • Assist with student and teacher account maintenance
  • Maintain complete set of licensed software in each building in the server room
  • Modify user accounts as required based on AUP
  • Assist in the troubleshooting of user accounts
  • Remain current on network issues and trends
Technology Training
  • Provide district training as needed on technology use and issues including: replacement of printer ribbons, toner and ink cartridges, end-user software and upgrades that affect an entire building, the network or the school district (i.e., login procedures, email usage, passwords changes or software upgrades)
  • Assist in development of training manuals on all training provided by technical staff
  • Assist in the maintenance of the district website, especially the technology sections
  • Remain current with technology advances, software and equipment, as time allows
Other - All other duties as assigned
  • Assist students in proper usage of hardware and digital resources.
  • Assist teachers and students with using digital devices and applications
  • Provide instructional support to students using the Chromebooks and Google Suites for Education
  • Organize housing and maintaining accurate records for chromebook accountability and managing repairs for the one to one chromebook program in assigned building
  • Troubleshoot and maintain school technology (Chrome devices, android tablets, iOS devices, audio and video systems, document cameras, and interactive boards)
  • Maintain up-to-date knowledge of available digital resources and device usage in building; upgrade technology skills as needed
  • Report safety and fire hazards immediately to building administrators and supervisor
  • Interact thoughtfully and courteously with students, staff and parents/guardians and resolve conflicts in a professional manner
  • Attend work regularly and punctually
  • Occasionally perform work outside of the standard work week when workload requires and is approved
  • Follow and maintain knowledge of all district policies and procedures
  • Other duties may be assigned as needed
Related duties may be delegated to others in accordance with the responsibilities listed in their job descriptions; however responsibility for the duties rests with the Director of Technology.

MINIMUM QUALIFICATIONS
  • Minimum of 2 years experience working with technology
  • Requires experience using Google Suites for Education
  • Requires professional Interpersonal Skills
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Specialized knowledge and experience of computers, classroom peripherals, and proficiency with Google Suite for Education.
  • Works well with others from diverse backgrounds. Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control; remains open to others' ideas and contributes to building a positive team spirit.
  • Ability to professionally communicate and exercise good judgement in a work environment with frequent interruptions.
  • Ability to communicate fluently verbally and in writing to staff, students, and colleagues.
  • Ability to effectively present information and respond to questions in a one-on-one, small and large group situations.
  • Ability to work collaboratively with a team of educational staff members.
  • Ability to use data to assess student use of applications and safety.
  • Ability to work successfully as a member of the technology team, with a focus on teamwork.
  • Ability to manage conflict through quality decision-making and effective problem-solving.
  • Excellent time management and organizational skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms. The employee is frequently required to stand and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move 25 pounds and up to 50 pounds occasionally. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is occasionally exposed to wet or humid outdoor weather conditions. The noise level in the work environment is usually low to moderate, but can be high depending on the student population or activities. May be exposed to bloodborne pathogens.

EVALUATION
The Director of Technology shall evaluate the Computer Technician annually. The evaluation shall be observation based with input from supervisors. The evaluator shall meet with the employee to discuss goals, a self-evaluation and the evaluation. All ratings that reflect a need for improvement shall be accompanied by written suggestions. Any unsatisfactory rating will be handled in accordance with district policies and procedures.

OTHER
Note: This is not necessarily exhaustive or an all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the position. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. THe school district may add to, modify or delete any aspect of this job (or the position itself) at any time as it deems advisable.