Back Office Unit Manager
3 weeks ago
We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. As a Unit Manager of our back office Account Servicing Specialists, you'll be responsible for delivering strong performance, ensuring high quality standards are met, and maximizing employee engagement and morale. In addition, you'll work closely with all TrueAccord teams to improve our platform by providing feedback on our product performance. What You'll Do Supervise a team of 15-20 Account Servicing Specialists, oversee day-to-day operations within the unit and ensure tasks are completed accurately and on time Deliver all training and development needs for assigned team, evaluating performance against goals and driving results at the agent, team and department level Monitor and drive results, ensuring agent and team adherence to policies and procedures, while meeting internal and external service levels Facilitate ongoing performance management; including development, and accountability discussions Motivate employees to reach departmental goals and objectives while driving high engagement Identify trends and escalate issues to the Sr Leadership Team in a timely manner to enhance customer/client experience, improve policies and procedures and minimize risk Identify, recommend and support the implementation of programs for the improvement of back office processes, increase productivity and reduce cost Create, maintain and distribute reporting and conduct time study analysis that adds insight to the client inventory reconciliations, payment file management, exception report review, and SFTP tracking process. Handle escalated issues or inquiries from team members or external stakeholders, resolving them in a timely manner Compliance with FDCPA, HIPAA, FERCA, UDAAP, PCI DSS, State & Federal regulations Other duties as assigned What We're Looking For: 4+ years of collections experience with 2+ years in Back Office management Exceptional leadership skills with a proven track record of results in coaching, mentoring and developing back office agents to meet and exceed established goals Demonstrated proficiency in process management methodologies and a proven track record of fostering a continuous process improvement mindset within teams or organizations Ability to organize, analyze and interpret significant data in a structured manner to make sound business recommendations and/or decisions; attention to detail and problem-solving abilities Ability to support and maintain a team environment where collaboration and the knowledge transfer process are critical for success Successfully work in a fast paced environment, manage multiple tasks/projects and deadlines simultaneously and adapt quickly to change Fluent with Microsoft Office and other Google and Windows-based programs (Word, PowerPoint, Sheets, etc.) Great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our teams are crafting solutions to big problems every day. For more details on how we use, share, and delete personal information see our Privacy Policy.PandoLogic. Category: Healthcare, Keywords:
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Washington, United States Byte Back Full timeJob DescriptionJob DescriptionBILINGUAL (SPANISH & ENGLISH) DIGITAL LITERACY INSTRUCTOR, ADJUNCTPosition DescriptionAbout Byte BackByte Back has been closing the digital divide for over 26 years by providing under-resourced communities an equitable pathway into the digital economy. We do this through transformative digital literacy and digital skills...
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Washington, United States Byte Back Full timeJob DescriptionJob DescriptionBILINGUAL (SPANISH & ENGLISH) DIGITAL LITERACY INSTRUCTOR, ADJUNCTPosition DescriptionAbout Byte BackByte Back has been closing the digital divide for over 26 years by providing under-resourced communities an equitable pathway into the digital economy. We do this through transformative digital literacy and digital skills...
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Development Consultant
3 weeks ago
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Development Consultant
4 weeks ago
Washington, United States Byte Back Full timeDevelopment Consultant Position Description About Byte Back For more than 25 years, Byte Back has been providing a pathway of inclusive and relevant tech training that leads to meaningful careers in the tech industry. As a leader in both digital inclusion and digital equity, we serve and train more than 500 adults every year to help bridge the digital...
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Development Consultant
4 weeks ago
Washington, United States Byte Back Full timeJob DescriptionJob DescriptionDevelopment ConsultantPosition DescriptionAbout Byte BackFor more than 25 years, Byte Back has been providing a pathway of inclusive and relevant tech training that leads to meaningful careers in the tech industry. As a leader in both digital inclusion and digital equity, we serve and train more than 500 adults every year to...
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Murex Senior Back Office Consultant
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Washington, United States Upskills Full timeJob DescriptionJob DescriptionUpskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East and Europe region. With a strong, Front to Back expertise of cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart,...
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Technical Trainer
3 weeks ago
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Technical Trainer
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Washington, United States Byte Back Full timeJob DescriptionJob DescriptionTECHNICAL TRAINERNational Digital Coach NetworkPosition DescriptionAbout Byte BackByte Back has been closing the digital divide for over 26 years by providing under-resourced communities an equitable pathway into the digital economy. We do this through transformative digital literacy and digital skills training. Our training...
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Trade Advocacy Officer
2 days ago
Washington, United States Québec Government Office Full time**Title: COMMERCIAL AFFAIRS ATTACHÉ** The Government of Québec operates thirty-four representations worldwide with nine offices in the United States including: New York, Atlanta, Boston, Chicago, Houston, Los Angeles, Philadelphia, Silicon Valley, and Washington DC, where it has been present since 1978. The **Québec Government Office in Washington** is...
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Management and Operations Officer
2 months ago
Washington, United States US Office of the Secretary of Housing and Urban Development Full time**Duties**: As a **Management and Operations Officer**, you will: - Manage HUD's Approved Travelers roster under FEMA Mission Assignments. This includes tracking staff assigned by MA and ensuring each is attached to correct travel and overtime codes. Involves coordination and communication across HUD HQ support offices. - Process, track approval, and...
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Office Manager
2 weeks ago
Washington, United States Care.org Full time**Work Location **:US- Washington, DC **Type of Post **:Not Applicable **Other Possible Location **:US - New York, NY **Funding **:APPROVED **Expected Travel **:up to 10% **Type of Contract**: **Language Requirement **:English **Application Deadline**: **Employee Duration **:Full-Time **JOB SUMMARY**: The Office Manager is responsible for supporting...
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Front and Back of House Manager
2 weeks ago
Fort Washington, United States Greenbar, LLC Full time**About us** **Greenbar**, located in Ft. Washington, Maryland, is on a mission to empower healthy communities through food. We aim to be a industry leader by making fresh food accessible to ALL communities. We are growing across the D.C., Maryland and Virginia market and are looking for talented team members to help up make change. We are seeking a...
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Front and Back of House Manager
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Management Analyst
2 weeks ago
Washington, United States Government Accountability Office Full timeSummary This position is located in the Government Accountability Office. Strategic Planning and External Liaison leads efforts in strategic foresight and planning which are key components to the agency's strategic management framework. As a Management Analyst you will be responsible for building, supporting and maintaining GAO's environmental scanning...
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Management Analyst
2 months ago
Washington, United States Government Accountability Office Full timeSummary This position is located in the Government Accountability Office. Strategic Planning and External Liaison leads efforts in strategic foresight and planning which are key components to the agency's strategic management framework. As a Management Analyst you will be responsible for building, supporting and maintaining GAO's environmental scanning...
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IT Project Manager
4 weeks ago
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Floating Office Manager
1 week ago
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Washington, United States Atlantic Council Full timeOverview The Atlantic Council seeks a professional, energetic, and experienced Facility and Office Manager to ensure the efficient operation of our office space and facilities and provide administrative and operational support to the Office of Finance and Operations. The ideal candidate will be responsible for ensuring a safe, productive, and...
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Washington, United States Atlantic Council Full timeOverview The Atlantic Council seeks a professional, energetic, and experienced Facility and Office Manager to ensure the efficient operation of our office space and facilities and provide administrative and operational support to the Office of Finance and Operations. The ideal candidate will be responsible for ensuring a safe, productive, and...
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Office Manager
3 weeks ago
Washington, United States College of American Pathologists Full timeWho we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. Our...
