Senior Windows System Administrator

3 weeks ago


Austin, United States ServiceNow Full time

Job Description About Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. What you get to do in this role: Lead technical analysis, implementation and deployment Coordinate technical activities with key internal and client stakeholders Document key solution architecture artefacts and participate in design activities Develop technical change requests, migration and test plans Participate in the provision proof of concept and pilot environments Support Project Managers in managing scope variations and risks effectively Work with the team to develop problem management and service improvement plans Liaise with vendors and service providers to execute technical changes Ensure team follows best practices and maintain service level agreements Mentor others/junior staff on your core vendor products and technologies Document technical SOPs into the knowledge base for technical and non-technical audiences



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