Program Coordinator

Service Line Management Works with the Section Chief to develop and implement a comprehensive service line infrastructure. Works closely with physicians administrative staff and various other ancillary and support functions to coordinate the planning, development, implementation, and evaluation of all activities and programs associated with Service Line including but not limited to physician practice/billing activities on-campus and off-campus facilities operations management capital and operating budget development and management research activities new service development marketing and customer service initiatives. Essential Functions: Works closely with Section Chief other managers and administrators and Planning and Business Development to develop and implement plans for the successful growth of the service line. Assists the Chief in establishing annual performance metrics for the service line including research clinical financial service and similar metrics. Oversees and manages all billing clerical and ancillary staff within direct supervisory responsibilities. Collaborates with nursing and other areas within direct supervision to meet the goals of the service line. Ensures coordination and alignment of clinical activities for those operational areas which fall outside of the SLAs direct responsibility (from the patient/family/physician perspective) that are consistent with the plans of the service line. Works closely with the VPs of Marketing Information Services Managed Care and similar corporate support areas to develop and implement service line plans and activities. Facilitates change management and leads/manages major projects/initiatives such as operational restructuring new service development and major capital projects. Facilitates and recommends annual operating and capital budgets for service line activities. Monitors and administers activity revenue expense and capital budgets for the assigned departments and programs. Analyzes monitors and controls allocations for financial human and material resources. Collaborates and consults with medical and hospital personnel at all levels both internally and externally for the development and coordination of services. Interviews hires mentors evaluates counsels and when necessary discharges subordinate supervisory personnel. Assists subordinate supervisory personnel in developing effective policies and procedures developing appropriate goals and resolving complex managerial problems. Coordinates faculty appointments and other related issues with The Ohio State University. Initiates promotes and stimulates the continuous performance improvement process to improve clinical service administrative educational and customer service outcomes. Collaborates with payer relations purchasing and other departments as appropriate to negotiate contracts with vendors payers and other third parties. Shares in responsibility for assuring that assigned departments/programs are compliant with all accrediting bodies such as JCAHO and ODH that appropriate quality assurance programs are in place and that departments/programs are in compliance with the Hospital Corporate Integrity Program. Works closely with the Section Chief to support and coordinate physician recruitment and retention including implementation of physician compensation and incentive programs. Education Requirement: Masters Degree in Nursing Hospital Administration Business Administration or related field or equivalent education and experience required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Flexible and innovative thinker with demonstrated ability to work effectively in a team environment. Ability to work effectively in a matrix management reporting model/ environment. Highly collaborative work style. Interpersonal skills needed for counseling subordinate supervisors and resolving complex employee and multisystem problems. Experience: Seven years of progressive experience including opportunities to demonstrate substantial understanding of healthcare administration patient care delivery and application of sound management principles and practices required. Management or leadership experience in a complex setting preferred. Experience in physician practice management preferred. Experience in a pediatric or child health related area preferred.