![Eversource Energy](https://media.trabajo.org/img/noimg.jpg)
Supervisor, System Operations Center
1 month ago
Role and Scope of Position:
The Supervisor's role is multifaceted with responsibilities including work process and systems coordination, direct supervision of systems, distribution work activities, performance measurement, coaching, mentoring and various administrative duties. This position supervises control center staff who maintain systems integrity and initiate corrective action, prioritize and expedite network operations and repairs, prepare electrical system clearances and accurately maintain records, and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging and operating procedures.
Essential Functions:
- Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching and on-the-job training. Advises dispatch personnel of new equipment, technology and functionality.
- Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process. Removes obstacles through communication with other areas.
- Ensures compliance with regulatory and company work rules and procedures. Understands and complies with the labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required.
- Interacts with internal and external customers to meet service and information needs and resolve complaints. Working in conjunction with the call center and field personnel is accountable for managing customer commitments through outbound communication of information. Coordinates notification of reportable incidents to internal and external customers and stakeholders as appropriate.
- Collaborates with field personnel to problem solve and develop effective response plans to outage situations. Evaluates restoration alternatives and determines the optimum plan to restore the system and provide status information to customers. Calls crews to address field problems and directs field forces in restoration, maintenance and electrical clearance activities.
- Supervises load control and switching and tagging responsibilities of the shift. Coordinates switching operations for area generating facilities. Coordinates planned work across the processes to fulfill related service level agreements, achieve company objectives and obtain an appropriate work distribution.
- Analyzes requests for system element outages and assesses risk to determine whether the outage will affect customer service and/or the systems integrity.
- Identifies, develops and implements work process and practices improvements.
- Maintains awareness of weather conditions that could adversely affect Eversource operations and disseminates this information to appropriate locations and modifies operating plans as required.
- Prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
- Directs the work planning process including preparation and prioritization of work plans and schedules, resource and materials requirements and forecasts and coordination with other processes for optimal resource utilization.
Technical Knowledge/Skill:
- Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
- Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools
- Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
- Working knowledge of labor contracts
- Bachelor's Degree in engineering, business administration, related discipline or equivalent experience
- Five (5) to ten (10) years of related experience is Preferred. Experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers and change management to improve service/performance.
- Previous experience is a supervisory role preferred
- N/A
Eversource offers a competitive total rewards program. The annual salary range for this position is $123460 to $137180 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- Work is performed primarily in a Control Center which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, communication equipment and computer and attending meetings.
- Subject to rotating shift work including weekends and nights.
- At times, requires working long hours in response to outage situations and shift coverage requirements.
- Work includes analyzing system operating conditions, interpreting system data and implementing corrective action.
- This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
- Coordinates emergency response activities that could last for extended periods.
- Must be able to clearly articulate job-related information to employees and to effectively address performance issues in a constructive manner.
Set and Communicate Direction and Priorities
- Communicate priorities and goals (company, department, team)
- Show how employee's work fits in
- Provide business updates, news
- Communicate, communicate, communicate
- Role model honesty/integrity in communication and action
- Balance "getting results" with concern for individual needs
- Have honest dialogue with employees; get to know them
- Set realistic performance objectives and expectations
- Give ongoing, honest feedback; coach for success
- Recognize good performance
- Visit crews in the field
- Remove obstacles to day-to-day performance
- Provide tools, information, training
- Encourage cooperation/remove obstacles between work groups/departments
- Encourage collaboration/peers helping peers
- Ask for employee input on work process/practice improvements and before implementing change that will affect them
- Encourage ideas
- Deliver effective, positive communications about change to your team
- Exhibit a "can-do" attitude to successfully implement changes in priorities and work processes
- Respond positively to new demands or circumstances
- Ensure that everyone on the team understands our customer promise and provides superior customer service
- Be a role model for the team on delivering superior customer service
Please submit a resume with your application.
#elecadj
#LI-RG1
Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
-
Supervisor, System Operations Center
1 day ago
Berlin, United States Eversource Full timeSupervisor, System Operations Center page is loaded Supervisor, System Operations Center Apply locations Berlin, CT time type Full time posted on Posted Yesterday job requisition id R-022655 Role and Scope of Position: The Supervisor’s role is multifaceted with responsibilities including work process and systems coordination, direct supervision of systems,...
-
Distribution System Operator
3 weeks ago
East Berlin, United States EVERSOURCE Full timeDistribution System Operator Eversource Energy is the largest Energy delivery company in New England. We support 4.4 million Gas and Electric customers across CT, MA, and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!l Plans, coordinates, directs and supervises switching and tagging;...
-
Distribution System Operator
4 weeks ago
New Berlin, Wisconsin, United States Eversource Energy Full timeJob Description Eversource Energy is the largest Energy delivery company in New England. We support 4.4 million Gas and Electric customers across CT, MA, and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHERl Plans, coordinates, directs and supervises switching and tagging; writing, checking and...
-
Distribution System Operator
1 month ago
New Berlin, Wisconsin, United States EVERSOURCE Full timeJob DescriptionEversource Energy is the largest Energy delivery company in New England. We support 4.4 million Gas and Electric customers across CT, MA, and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHERl Plans, coordinates, directs and supervises switching and tagging; writing, checking and...
-
Distribution System Operator
4 weeks ago
East Berlin, United States EVERSOURCE Full time**Job Description**: Eversource Energy is the largest Energy delivery company in New England. We support 4.4 million Gas and Electric customers across CT, MA, and NH. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!l Plans, coordinates, directs and supervises switching and tagging; writing,...
-
Manager-System Operations Support
14 hours ago
New Berlin, Wisconsin, United States EVERSOURCE Full timeThis is a hybrid role. The first three months are fulltime in the office. Plans, schedules, and manages the engineering and technical resources that develop and maintain the static and dynamic models associated with the Energy Management Systems (EMS) and the combined Transmission and Distribution System Control And Data Acquisition (SCADA) systems in...
-
Registered Nurse Supervisor
2 weeks ago
Berlin, United States Berlin Rehabilitation and Healthcare Center Full timeShift: 7 PM - 7 AM / 3 Twelve Hours shifts per weekCome join the amazing team at Berlin Rehab & Healthcare Center and see why we stand out from the rest. Berlin Rehab is a beautiful and updated nursing facility with a warm and friendly staff.Join a company that admires, cares, appreciates, and values its employees!Proudly supported by Marquis Health...
-
Registered Nurse Supervisor
1 week ago
Berlin, United States Berlin Rehabilitation and Healthcare Center Full timeShift: 7 PM - 7 AM / 3 Twelve Hours shifts per weekCome join the amazing team at Berlin Rehab & Healthcare Center and see why we stand out from the rest. Berlin Rehab is a beautiful and updated nursing facility with a warm and friendly staff.Join a company that admires, cares, appreciates, and values its employees!Proudly supported by Marquis Health...
-
Registered Nurse Supervisor
2 days ago
Berlin, United States Berlin Rehabilitation and Healthcare Center Full timeShift: 7 PM - 7 AM / 3 Twelve Hours shifts per weekCome join the amazing team at Berlin Rehab & Healthcare Center and see why we stand out from the rest. Berlin Rehab is a beautiful and updated nursing facility with a warm and friendly staff.Join a company that admires, cares, appreciates, and values its employees!Proudly supported by Marquis Health...
-
Registered Nurse Supervisor
2 weeks ago
Berlin, United States Berlin Rehabilitation and Healthcare Center Full timeShift: 7 PM - 7 AM / 3 Twelve Hours shifts per weekIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Come join the amazing team at Berlin Rehab & Healthcare Center and see why we stand out from the rest. Berlin Rehab is a beautiful and updated nursing facility with a warm...
-
Boiler and Plant Equipment Oper.
4 weeks ago
Berlin, United States Deborah Heart And Lung Center Full timeJob DetailsDescriptionBoiler Plant Equipment OperatorPosition Summary:Assists in the performance of duties necessary to operate and maintain boilers and auxiliary equipment for producing steam.Monitors status of all utility systems intervening when necessary to minimize disruption of any service.Experience: 1-5 yearsGeneral mechanical experience (electrical,...
-
Supervisor Pre Service
4 weeks ago
New Berlin, United States Advocate Aurora Health Full timeMajor Responsibilities:Supervises the day-to-day operational and personnel activities of the pre-service contact center to ensure exemplary customer service and an optimal patient centered experience. Acts as a liaison to Pre-Service Contact Center c Supervisor, Customer Service, Operations Analyst, Healthcare, Business Services, Staff
-
Plant Supervisor
4 weeks ago
Berlin, United States Tomz Corporation Full timeTOMZ Corporation, a leader in manufacturing of devices and components for major medical device companies, is looking for a Plant Supervisor to join our organization. TOMZ offers competitive compensation and excellent benefits, including 401k, health/dental, vision and paid time off. TOMZ maintains a modern, clean, and safe facility with state-of-the-art...
-
Correctional Officer, Correctional Systems Officer
2 months ago
New Berlin, Wisconsin, United States Justice, Bureau Of PrisonsFederal Prison System Full timeThis position is located in the Correctional Systems Department at a Federal Bureau of Prisons (BOP) correctional facility. The Correctional Systems Department is a multi-faceted operation, consisting of Mail Room, Receiving and Discharge, and Records Office.This position involves a wide range of duties that require knowledge in the following areas:...
-
Registered Nurse Supervisor
2 weeks ago
Berlin, NJ, United States Berlin Rehabilitation and Healthcare Center Full timeShift: 7 PM - 7 AM / 3 Twelve Hours shifts per week If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Come join the amazing team at Berlin Rehab & Healthcare Center and see why we stand out from the rest. Berlin Rehab is a beautiful and updated nursing facility with a...
-
Plant Supervisor
4 weeks ago
Berlin, United States Tomz Corporation Full timeJob DescriptionJob DescriptionTOMZ Corporation, a leader in manufacturing of devices and components for major medical device companies, is looking for a Plant Supervisor to join our organization. TOMZ offers competitive compensation and excellent benefits, including 401k, health/dental, vision and paid time off. TOMZ maintains a modern, clean, and safe...
-
Plant Supervisor
3 weeks ago
Berlin, United States Tomz Corporation Full timeJob DescriptionJob DescriptionTOMZ Corporation, a leader in manufacturing of devices and components for major medical device companies, is looking for a Night Shift - Plant Supervisor to join our organization. TOMZ offers competitive compensation and excellent benefits, including 401k, health/dental, vision and paid time off. TOMZ maintains a modern, clean,...
-
Mri Supervisor
4 weeks ago
Berlin, United States Nsight Alliance Full time**MRI Supervisor - Berlin, VT** **Are you willing to Relocate?** **Bonus and Relocation Assistance is available** At the direction of the Director/Manager of Radiology, our Supervisor of MRI Technologies will: Oversee the technical and compliance measures of all aspects of operations in MRI. Assist with scheduling employees in their modality to ensure...
-
Mri Supervisor
3 weeks ago
Berlin, United States Crescentia GTS Full time** No visa sponsorships supported** At the direction of the Director/Manager of Radiology, the Supervisor of MRI Technologies will: - Oversee the technical and compliance measures of all aspects of operations in MRI. - Assist with scheduling employees in their modality to ensure staffing meets patient volume needs. - Involved in the hiring process of new...
-
Mri Supervisor
4 weeks ago
Berlin, United States Medinnova Technology Services Full time**Job Title**: MRI Supervisor **Level**: Mid-Level **Travel Required**: Travel not required **Visa Support**: No visa sponsorships supported **OFCCP/EEOC**: Recruiters are required to comply with OFCCP / EEOC regulations when working on this job requisition. **Location(s)**: - **Specific Location Requirement**: Yes, must report in-person - **Country**:...