Current jobs related to Patient Service Specialist III - Pasco - Tri-Cities Communtiy Health

  • Patient Service Specialist III

    3 weeks ago

    Pasco, Washington, United States Tri-Cities Community Health Full time

    About UsTri-Cities Community Health was founded in 1981 by five visionary women who aimed to provide quality, accessible healthcare to migrant and farm workers in their community. Today, we continue to serve this community with a commitment to excellence and compassion.Job SummaryWe are seeking a highly skilled Patient Service Specialist III to join our...

  • Patient Service Specialist III

    2 months ago

    Pasco, United States Tri-Cities Community Health Full time

    ABOUT US - In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Specialist, Patient, Customer Service, Patient Services, Healthcare, Medical

  • Patient Service Specialist III

    3 weeks ago

    Pasco, Washington, United States Tri-Cities Communtiy Health Full time

    About UsTri-Cities Community Health (TCCH) is a Federally Qualified Health Center (FQHC) dedicated to providing quality, accessible healthcare to underserved populations in the Tri-Cities area. With six clinical sites strategically located to serve patients in Pasco, Kennewick, Richland, and surrounding cities, TCCH offers a wide range of services, including...

  • Patient Service Specialist

    3 weeks ago

    Pasco, Washington, United States Tri-Cities Communtiy Health Full time

    About UsTri-Cities Community Health is a Federally Qualified Health Center (FQHC) dedicated to providing quality, accessible healthcare to underserved populations in the Tri-Cities area. With six clinical sites strategically located to serve the communities of Pasco, Kennewick, Richland, and surrounding cities, we offer a wide range of services, including...

  • Patient Service Specialist

    2 months ago

    Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-timeDescriptionABOUT USIn 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...

  • Centralized Patient Access Representative III

    3 weeks ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    About MultiCare's Access CenterWe strive to provide a true sense of belonging for all our employees, and our Centralized Access Team is no exception. Our team is dedicated to delivering exceptional patient care and developing the skills of our employees, including those without previous healthcare experience. Our leadership and training team is committed to...

  • Patient Service Specialist

    2 months ago

    Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-time Description ABOUT US In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...

  • Patient Service Representative

    3 weeks ago

    Pasco, Washington, United States Tri-Cities Communtiy Health Full time

    About UsTri-Cities Community Health is a Federally Qualified Health Center dedicated to providing quality, accessible healthcare to underserved populations. Our mission is to make a lasting impact on the lives of others while keeping pace with our rapidly growing community.Job SummaryWe are seeking a Patient Service Specialist to join our Care Teams across...

  • Cardiovascular Technologist III PHI Float

    4 weeks ago

    Pasco, United States MultiCare Health System, Inc. Full time

    You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Patient Services Ambassador

    3 weeks ago

    Pasco, Washington, United States Savista Full time

    About the RoleSavista is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our patient services team, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesDeliver outstanding patient experience through empathetic and personalized...

  • Centralized Patient Access Representative III

    1 week ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    Join Our Team at MultiCare Health System, Inc.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future -...

  • Patient Service Representative

    3 weeks ago

    Pasco, Washington, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their visit.Key ResponsibilitiesGreets and...

  • Patient Service Representative

    3 weeks ago

    Pasco, Washington, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our patient registration process.Key ResponsibilitiesGreets and checks in patients arriving for their appointments,...

  • Patient Services Representative

    3 weeks ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    Join Our Team as a Patient Services RepresentativeWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at MultiCare Health System, Inc. In this role, you will play a vital part in supporting our Lab Services by providing exceptional patient care and ensuring seamless registration and order entry processes.Key...

  • Patient Services Representative

    3 weeks ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    Join Our Team as a Patient Services RepresentativeWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at MultiCare Health System, Inc. In this role, you will play a vital part in supporting our Lab Services by providing exceptional patient care and ensuring seamless registration and order entry processes.Key...

  • Patient Services Representative

    2 weeks ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    Job SummaryThe Patient Services Representative is a key role at MultiCare Health System, Inc. supporting our Lab Services. In this position, you will be responsible for patient registration and order entry, phlebotomy, and specimen processing. You may also be responsible for specimen pick-up in offices, report sorting and delivery, supply delivery, and other...

  • Behavioral Health Specialist

    2 weeks ago

    Pasco, Washington, United States Tri-Cities Communtiy Health Full time

    Behavioral Health Specialist - Maternity Support ServicesTri-Cities Community Health is seeking a highly skilled Behavioral Health Specialist to join our Maternity Support Services team. As a key member of our care team, you will provide expert psychosocial support to pregnant women and their families, ensuring they receive comprehensive care and...

  • Geologist (Engineering Geology Specialist)

    3 weeks ago

    Pasco, Washington, United States Shannon & Wilson Full time

    Job Title: Geologist (Engineering Geology Specialist)Shannon & Wilson is a leading consulting firm in the field of geotechnical engineering and environmental services. We are committed to delivering high-quality solutions to our clients worldwide.Responsibilities:Conduct field explorations, collect and analyze soil and rock samples, and prepare detailed...

  • Youth Workforce Specialist

    3 weeks ago

    Pasco, Washington, United States Educational Service District 112 Full time

    Job Title: Youth Workforce SpecialistJoin Educational Service District 112 in a dynamic role that makes a difference in the lives of youth. As a Youth Workforce Specialist, you will be responsible for developing and providing work-based learning services and career-related learning experiences to participants in the Career Connected Learning Network and...

  • Patient Services Representative/Phlebotomist

    3 weeks ago

    Pasco, Washington, United States MultiCare Health System, Inc. Full time

    Join Our Team as a Patient Services Representative/PhlebotomistWe are seeking a highly skilled and compassionate Patient Services Representative/Phlebotomist to join our team at MultiCare Health System, Inc. In this role, you will play a vital part in supporting our Lab Services by providing exceptional patient care and ensuring the smooth operation of our...

Patient Service Specialist III

3 months ago

Pasco, United States Tri-Cities Communtiy Health Full time

Job Type

Full-time

Description

ABOUT US

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service.

OPPORTUNITY

TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.

FUNCTIONS

  • Complete all registrations in a professional, accurate, and customer-oriented manner
  • Obtains information from patients' health insurance or managed care identification card
  • Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills.
  • Answer all incoming calls appropriately, as evidenced by the Manager's observation
  • Respond to calls from patients, physicians, physicians' office staff, and peers, and uses good judgement to determine the urgency of the situation
  • Answer, screen, prioritize, and redirect calls for the appropriate department
  • Answer questions, handle routine matters, and take messages
  • Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
  • Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
  • Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
  • Receive and forward faxed requests for medical information from various agencies
  • Process medical records requests and verify their identification and authorization
  • Always maintain media in all printers, which may require lifting or carrying cases of media
  • Have knowledge of or be quick to learn all software and hardware computerized equipment
  • Maintain strict confidentiality of all patient information and documentation
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
  • Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
  • Follow the organization's exposure control plans and bloodborne and airborne pathogens protocol
  • Carry out all other duties as assigned
SCHEDULE / LOCATION
  • Monday to Friday, 8-5PM
WAGE / STATUS
  • $18.44-$20.77/hour; up to $23.86/hour
  • This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
  • A flexible schedule for creating a healthy work-life balance
  • Competitive pay for highly qualified individuals (you)
  • Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
  • Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d'Alene
  • Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more
WHY TCCH?

At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer As a healthcare professional with TCCH, you'll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community - creating meaningful, generational change.

Requirements
  • Minimum high school diploma or GED
  • Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
  • Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
  • Current Drivers License and vehicle insurance
  • Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
  • Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred