Desktop Support

3 weeks ago


Kennedy Space Center, United States cyberThink Full time

Job Description: As a Desktop Support, you will focus on providing real-time support for technology problems and fulfilment services (move, add, or change requests) for our client internal customers. We are looking for an enthusiastic candidate who enjoys a fast-paced environment, has great customer service skills and a "can-do" spirit. Responsibilities: Work with a team of Desktop Support technicians in one of the largest service centres at Client with over 6,000 users. System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops. Provide hands on installation, troubleshooting and technology support for desktops, laptops, monitors, and personal printers. Also required to provide phone support and remote assistance as needed. Deploy and reclaim computer equipment which includes maintaining asset management database with current status. Document work in various tools. (Remedy, Clarity) Provide excellent customer support to Client employees. Required experience: The successful candidate will have a bachelor's degree in technology and/or a minimum 1-3 years' recent experience supporting technology in an enterprise-wide internal Service Center environment. A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired. Should demonstrate strong communication skills, including both written and verbal. The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.



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