Associate Director of Admissions Operations

Associate Director of Admissions Operations

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link. Position Status & Special Application Instructions

Position Status & Special Application Instructions Posting Number Posting Number

NC00628 Benefits Eligible? Benefits Eligible?

Yes Section Section

Student Success Number of Positions Available Number of Positions Available

1 Anticipated Start Date or Semester Posting Date Posting Date

06/03/2024 Position Status Position Status

Continuing Position Union Status Union Status

PSA End of Temporary or Limited Position Priority given to applicants who apply by Closing Date Open Until Filled

Yes Special Instructions/Information for Applicants Classification Information Salary Grade / Rank Salary Grade / Rank

14NC Proposed Starting Salary Range Proposed Starting Salary Range

$84,561.88 Full-time employee benefits include:

Comprehensive Health Benefits and Rewards for Wellness Incentives As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

Position Information Position Title Position Title

Associate Director of Admissions Operations Career Ladder Eligible?

No N/A Department Name Department Name

Admissions Office Full Time / Part Time Full Time / Part Time

Full Time Scheduled Work Week / Hours / Area Full-time, 35 hours/week Academic or Calendar Year Academic or Calendar Year

Calendar Number of Employees Supervised Number of Employees Supervised

1-4 Position Overview The Associate Director of Admissions Operations provides leadership and strategic direction for the Office of Undergraduate Admission as it relates to data integrity, data collection, analysis, usage, and presentation. The Associate Director of Admissions Operations is a member of the leadership team, and provides training and support for all things related to admission-data and technology, such as Slate

CRM

and PeopleSoft (the College’s student information system), while assisting with the execution of data-driven processes, communication plans, outreach efforts, reporting and analysis. The Associate Director will be goal-driven, analytical, and responsible for continued evolution and modernization of the Office of Undergraduate Admissions practices, operations, and technology utilization and integration. The Associate Director of Admissions Operations will play a vital role in promoting the College and attracting new students by working closely with the College community.

Founded in 1854, Rhode Island College is a distinctive regional college personalizing education for undergraduate and graduate students. As Rhode Island’s first institution of public higher education,

RIC

is a leading regional comprehensive college, serving approximately 6,500 undergraduate and graduate students through its five schools: the Faculty of Arts and Sciences, the Feinstein School of Education and Human Development, the School of Business, the School of Nursing and the School of Social Work. The 180-acre campus is located in beautiful, historic Providence, Rhode Island’s capital. Providence has been ranked as one of the top “hippest cities” in the U.S. and has a growing and diverse high-tech economy, offering close proximity to Boston and New York City.

Rhode Island College’s approximately 300 full-time dedicated faculty, 89% of whom hold terminal degrees in their specialization, engage students in learning, research, and career attainment. RIC’s innovative curriculum and co-curricular activities foster intellectual curiosity and prepare an educated citizenry for responsible leadership.

The

RIC

student body is 68% female, 32% students of color, and approximately 50% first-generation college students. With an average class size of 20 students and a 14:1 student-to-faculty ratio. Rhode Island College students have the opportunity to participate in research, internships, and international and domestic study-away programs to advance their learning and goals. With the goal of preparing students to be engaged citizens, as well as meeting state and regional needs for today’s workforce and tomorrow’s leaders,

RIC

ensures that students have the support, skills, and opportunities necessary to learn and thrive.

Rhode Island College offers an extraordinary collegiate experience with top-notch academic programs, active learning in the classroom, significant experiential learning opportunities beyond the classroom, and state-of-the-art facilities. A member of the Little East Conference, Rhode Island College’s intercollegiate athletic programs are ranked in the top 30 percent nationwide.

Rhode Island College highly values candidates who are adept at communicating with and meeting the needs of today’s diverse college communities. Successful candidates will possess the cultural competency and the emotional agility to respond to issues of diversity and inclusion while advancing the College’s strategic pillar of Inclusive Excellence. Primary Purpose The Associate Director of Admissions Operations provides leadership and strategic direction for the Office of Undergraduate Admission as it relates to data integrity, data collection, analysis, usage, and presentation. The Associate Director of Admissions Operations is a member of the leadership team, and provides training and support for all things related to admission-data and technology, such as Slate

CRM

and PeopleSoft (the College’s student information system), while assisting with the execution of data-driven processes, communication plans, outreach efforts, reporting and analysis. The Associate Director is responsible for ensuring the seamless flow of data between Slate and PeopleSoft through close collaboration with

MIS

and various departments throughout the College. The Associate Director will be goal-driven, analytical, and responsible for continued evolution and modernization of the Office of Undergraduate Admissions practices, operations, and technology utilization and integration. A forward thinker, the Associate Director of Admissions Operations will ensure full utilization of the Slate

CRM

platform, and incorporate industry best practices to develop and implement solutions involving process design, data information, and operational procedures. The Associate Director of Admissions Operations will play a vital role in promoting the College and attracting new students by working closely with the College community. Lead the development, management, and maintenance of Slate

CRM

and coordinate integrations with

MIS

in PeopleSoft and other technology applications Oversee the input of prospect, inquiry, and application data into the

CRM

and data management system, maintaining a focus on data integrity and accuracy at all times Advise on and execute the program-level vision, strategy, key performance indicators, and goals as determined by the Director and Dean Manage operational and data aspects of the undergraduate admission process, including but not limited to: prospect maintenance, application management, documentation collection, data importing and exporting, decision processing, travel planning, and communication campaigns Supervise print communication flows, including timely and accurate processing of all application materials and decisions, and assist as needed with implementation of additional communication campaigns Monitor, maintain and make recommendations for data collection updates and user enhancements to the admission transactional pages on the external website Create and maintain business processes across the department involving system tracked information, such as admission inquiries and applications, admission file review and decision notification, financial aid awarding, and enrollment deposits Collaborate with

MIS , develop intuitive interface designs for end-users and continuous staff training and professional development to maximize

CRM

functionality Lead operational efforts focused on quality assurance, increased efficiency, and cost reduction Coordinate logistics for new student enrollment efforts involving multiple functional units and help drive related projects toward completion Oversee data processing and sound data management in collaboration with staff in other enrollment management units, cross-campus partners, and external partners (e.g. vendors) Develop, coordinate and prepare statistical admissions reports and data analysis Assist in delivering regular enrollment data reports and fulfill ad-hoc data requests Serve as a project manager for strategic operational initiatives as assigned Maintain partnerships at the national, state, and local levels, including with key professional and industry organizations Work closely with the Director on the development and implementation of new student enrollment goals and recruitment strategies Work closely with the director to manage complex information and data which enhances the recruitment and yield efforts of the College In conjunction with the Admission Leadership Team, recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing activity, engagement, volume and conversion

The College requires that all applicants and employees be able to perform the above essential duties of the job and will explore reasonable accommodations for individuals with documented disabilities in accordance with

ADA

requirements.

Occasional Duties Assist at all major recruitment events. Perform other duties and responsibilities as assigned by the Director of Outreach and Recruitment. Required Skills, Knowledge, and Abilities

Administrative experience implementing, training, and managing

CRM /database systems Able to be an agent of change in a rapidly changing environment Proven ability to analyze data to identify trends and drive innovation within the related field Detail oriented, able to multi-task and work under pressure Demonstrated strong interpersonal, verbal and written communication skills Demonstrated supervisory experience Demonstrated ability to work independently and as part of a team Evidence of commitment to professional growth and development Flexibility, dedication, initiative, confidentiality, and the ability to learn are expected Demonstrate acute attention to detail, strong organization and problem-solving abilities Ability to travel in-state and out-of-state evenings and weekends. Must be able to provide own transportation to and from all in-state and out-of-state events. Demonstrated ability to represent the College positively and effectively with prospective students, faculty, staff, higher education colleagues and the public. Required Qualifications

Education Required: Master’s Degree required. Experience Required:

5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations. Experience managing a

CRM . Experience integrating a

CRM

and student information system. Experience mining system data and producing high-level reporting and analysis. Supervisory experience managing/directing groups or teams. Some evening and weekend hours during peak times or to meet deadlines. License, Tools, and Equipment:

CRM

(Slate), word processing, database management, spreadsheet software, PeopleSoft, document imaging software (Perceptive). Preferred Qualifications

Knowledge of Slate

CRM , Image Now (document imaging software), PeopleSoft, and MS Professional software packages are beneficial, as well as the ability to leverage

CRM

technology to identify and implement efficiencies and measure outcomes. Demonstrated familiarity with the undergraduate programs at

RIC . Bilingual in English/Spanish (fluent in speaking and writing). Environmental Conditions

The employee is not exposed to known adverse environmental conditions. Off-campus facilities may not be accessible to persons who are disabled. Supplemental Questions

Required fields are indicated with an asterisk (*). * Do you have an earned master’s degree?

yes no

Do you 5-7 years of progressively responsible, full-time experience in higher education college admissions, financial aid, or other enrollment management units, including experience with diverse populations?

Yes No

Required Documents

Resume Cover Letter Optional Documents

As an Affirmative Action/Equal Opportunity institution which values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

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