Banquet Server

4 weeks ago

Indianapolis, United States White Lodging Full time

**Banquet Server**

**Job Description**

Summary: This is a highly visible and key role responsible for the successful set-up, service, and tear down of all Banquet events to include coffee breaks, 3-meal dining, and bar operations. This person is responsible for assisting the Banquet Captain in the successful ownership and operational execution of Banquet Functions and duties.

Responsibilities

* Meets and exceeds customer expectations.

* Communicates effectively with customers, co-workers and supervisors.

* Attends work on time as scheduled and adheres to attendance policy.

* The primary responsibility of the Banquet Server is to provide the highest quality of service at all times to guests.

* Must be able to read a BEO and know how to complete a setup.

* Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Properly cleans and fills table complements (salt and pepper, sugar, bread baskets etc)

* Knows the menu for each function served and is able to knowledgeably explain the major ingredients and preparation methods for each item to be served.

* Keeps station neat and clean during service. Constantly patrols assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures. Checks on the Guest.

* Serves food, coffee, water and other beverages to customers, refills beverages as needed.

* Receives customer order for any food or beverage that varies from the set menu.

* Refers complaints on food to service to the Banquet Manager.

* Performs all opening and closing side duties assigned. Cleans function room and back of house areas during and after banquet functions.

* Returns all reusable table complements and condiments to be cleaned and refilled.

* Assists the Captain in breaking down buffet or other special food service tables and equipment.

* Sets up, serves and breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.

* Assists Captain in setting up buffet and other special food services tables/stations.

* Greets and serves guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.

* Follows all guest check and money-handling procedures when serving a la carte and beverage orders.

Other Information

SKILLS

* Minimum of 19 years of age to serve alcoholic beverages

* Knowledge of various food-service styles (plated, buffet, French, Russian, Table-Side, Butler Service)

* Ability to satisfactorily communicate in English with Guests, Management, Staff and co-workers to their understanding

* Ability to provide legible, written communication

* Ability to compute basic mathematical calculations

* Knowledge of effective office organizational practices

* Ability to maintain strict confidentiality

EDUCATION/EXPERIENCE

* 3 or more years of previous banquet experience, preferably in a four-diamond property.

FULL TIME BENEFIT OVERVIEW

* Medical, Dental, and Vision

* Life Insurance

* Employee Assistance Program (EAP)

* 401(k)

* Vacation and Paid Time Off (PTO)

* Tuition Reimbursement

* Complimentary and Discounted Rooms

Location Code: 2554

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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**Posted**: 11/8/2021

**Job Reference #**: 2554220H2764

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