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Banquet & Event Staff

2 months ago

Santa Cruz, United States Santa Cruz Seaside Full time
Description

JOB SUMMARY

Must be willing to work in multiple areas of expertise. Provide the highest level of Guest Service. Welcome and greet guests. Answer guests' questions and contribute to an overall memory-making experience. Must be positive and go above and beyond. Able to set up buffets, beverage stations, and tables. Able to prepare and sell food and beverages. Will be able to clean and maintain equipment in a fast-paced environment. Will be expected to clean up events in all areas needed. Ability to follow instructions and be detailed oriented.

We are looking for dynamic Banquet staff willing to work Events, Banquet Set-up, and Kitchen Prep.

UNIQUE JOB REQUIREMENTS

Make Their Day by finding a special way to connect with each Guest. Choose Your Attitude by arriving to work with a positive and friendly disposition. Have Fun by being enthusiastic and enjoy working with Guests and your coworkers. These are the basic requirements. The tasks may change as needed.

Employees must be enthusiastic about interacting with guests and providing excellent customer service. Must be able to work varied work schedules. Wear the correct company-issued uniform for the scheduled shift. Uniforms may vary based on event location. Must be willing to conform to company grooming and food safety hygiene requirements.

Shifts may fall between 5 a.m. to as late as 12.30 a.m. Must be flexible and able to work various shifts, including days, nights, and holidays. Must be available to work weekends.

Must be 16 years or older for a cook/bus position. Must be at least 18 years or older to serve beer and be able and willing to work past 12:30 a.m., as needed. May be required to work past scheduled shifts, including overtime, as needed. Must obtain a CA Food Handler card within 30 days of hire (we help you get this-do, do not worry) or show proof of existing CA Food Handler card. Must get ABC Certified within the first 30 days.
This is a unique opportunity to join the Cocoanut Grove Event & Banquets Team. Must provide exceptional Guest Service by exhibiting the key Guest Service Principles. Be There, show up to work as scheduled, remain focused, be prepared, and be ready to help.

JOB TASKS
  • Greet guests and be able to answer guests' questions and provide consistent, friendly, and helpful Guest Service
  • Understand and follow all food safety procedure.
  • Sell beer and wine in conformance with state law and company policies
  • Be knowledgeable about the food we are serving
  • Operate cash register, collect money and determine thee correct change
  • Follow cash handling policies as explained by the supervisor and employee guide
  • Under direction, cook and prepare a variety of foods, burgers, sandwiches, salads, and sides
  • When cooking, acknowledge guest count and buffet needs; prepare food; and inform runners when the food order is ready
  • Clean up the event area and work areas
  • Perform in-depth cleaning duties at the beginning and/of end of each shift. This includes dishwashing duties and facilities clean up (stacking chairs, mopping, vacuuming, etc.)
  • Maintain safety and sanitation requirements
  • Inform the lead team member and/or supervisor of any concerns or issues
  • Perform other work as assigned
QUALIFICATIONS: Training and Experience

Must excel at providing outstanding Guest Service. Experienced in banquet service preferred.

KNOWLEDGE, SKILLS AND ABILITIES

•Ability to follow company policies and procedures (Emergency Action Plan, Food, Cash, Uniform Policies, Alcohol training, Safety, etc.)

•Ability to follow verbal and written directions

•Ability to adapt to and conform to a variety of service event styles (formal, causal, intimate, and corporate)

•Under direction, ability to prepare a variety of food cuisine.

•Ability to multitask and work in a very fast-paced environment

•Ability to work well under pressure with speed and accuracy, and efficiency

•Ability to use proper lifting and back safety procedures and techniques

•Ability to learn to operate a cash register and to make the accurate change

•Ability to stay focused on the job while filling the needs of many guests

•Ability to work in a team environment and anticipate the needs of peers and guests

•Ability to respond appropriately to difficult customer service situations and involve superior

•Ability to communicate clearly

•Ability to obtain CA Food Handler card within 30 days of hire

•Ability to obtain ABC training within 30 days of the job, if serving Alcohol
•Ability to provide consistent, friendly, and helpful service to employees and guests

PHYSICAL REQUIREMENTS
  • Able to walk, bend, stretch and stand for up to eight hours at a time
  • Able to climb stairs
  • Able to work in a noisy, fast-paced environment
  • Able to lift and carry up to 40 pounds from ground to waist height
  • Able to understand food service orders
  • Able to see to ensure the quality of products and equipment

LICENSES / INSURANCE

n/a

TESTING UPON OFFER OF HIRE

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