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Team Lead

5 months ago

Boulder, United States Ski Butlers Full time

Seasonal (Seasonal)

Job Title: Team Lead

Location: Winter Park, CO

Terms: Seasonal, full and part time roles available (FT minimum 32 hours/week)

Estimate Start Date: 11/11/2024

Rate: $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No p revious experience required

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:

Free Alterra Mountain Company Employee ski pass :

Unlimited access to all AMC owned resorts

Ability to upgrade to full Ikon Pass at heavily discounted rate

Ability to ski everyday *

Barring blackout dates at Deer Valley

Access to 645+ industry discounted brands through Expertvoice

Discounted access to Rossignol/Dynastar/Lange equipment

401K benefit and match for ALL staff members over 18 years old

Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities:

Opening and closing the shop daily

Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.

Plan delivery routes, support calls and pickups for the current and upcoming shift.

Respond to customer phone calls, text messages, emails and voicemails in a timely manner.

Dispatch ski technicians on reactive support calls

Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

Setting up the next shift for success

Secondary Responsibilities:

Sizing guests in the proper equipment for orders as they come into our system

Schedule work assignments for the following shift.

Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

Assisting labor management during slow periods

Taking reservations and issuing refunds

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