System Engineering Position

3 weeks ago

Rochester, United States Dox Electronics Full time

Job Description Job Description

Dox Electronics Inc. is looking to add a dynamic Systems engineering resource to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing systems maintenance and support, resolving technical problems in client environments as well as delivering managed security services. This position requires excellent listening skills to understand issues and take corrective actions in addition to the ability to focus on managed service deliverables. Candidates will work with a multitude of clients in all different industries. Every day is a different experience

The Dox Difference

We are Security - focused

In Business for 40 years

Average Engineer tenure of 15+ years – This may be your last job

Pet-friendly office

Office Happy Hours

Weekly company-sponsored lunches

Pool Table, Ping Pong, and Arcade games

Job Summary

You will be responsible for working effectively with the Company’s client base, resolving technical problems on Windows workstations and servers in addition to delivering managed security services offered to our clients.

Position Responsibilities include:

Monitor an evolving panel of Managed Security Services offerings that include Zero Trust, SIEM SOC, Active Directory auditing, and Data Classification tool sets.

Active participation in evaluating and launching new Managed Security offerings.

Provides server, storage, and network technical support.

Assist with the installation and upgrade of server hardware, software, storage, and networking products.

Resolve technical problems on new and existing systems, including server hardware, software, storage, and networking products

Ensure compliance with company technical and quality standards and procedures

Deliver the highest degree of customer satisfaction

Escalate problems within parameters

Develop and maintaining client relationships

Identify opportunities to expand or extend existing services

Communicate effectively with customers and Dox employees

Complete required documentation

Skills and Experience:

Network + and or A+ Certifications

Manufacture certifications a plus

Working Knowledge of:

Active Directory

Virtual Environments – VMware, Hyper-V & Citrix

Microsoft Windows Server Operating System

Microsoft Exchange

HP, Dell, and IBM Server hardware

Server utilities used to configure, maintain, monitor and troubleshoot hardware

Various backup solutions, i.e. Veeam.

Office 365 use

Ability to implement technology solutions for new and existing products/applications

Ability to multitask between Managed Services and ticket related work

Effective written and verbal communication skills

Excellent listening skills

Strong organizational skills

Excellent customer service skills

Strong problem resolutions skills

Benefits

100% paid medical for single

100% paid dental for single

Paid vacations and holidays

Paid technology training and classes

Paid life insurance

Flexible Spending Account (FSA) program

401K program

3% Safe Harbor 401K plan without employee matching contributions

Company Description

Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

Company Description Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.\r\rAt Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

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