System Engineering Position

3 weeks ago

Rochester, United States Dox Electronics, Inc. Full time
Job DescriptionJob Description

Dox Electronics Inc. is looking to add a dynamic Systems engineering resource to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing systems maintenance and support, resolving technical problems in client environments as well as delivering managed security services. This position requires excellent listening skills to understand issues and take corrective actions in addition to the ability to focus on managed service deliverables. Candidates will work with a multitude of clients in all different industries. Every day is a different experience

The Dox Difference

  • We are Security - focused
  • In Business for 40 years
  • Average Engineer tenure of 15+ years – This may be your last job
  • Pet-friendly office
  • Office Happy Hours
  • Weekly company-sponsored lunches
  • Pool Table, Ping Pong, and Arcade games

Job Summary

You will be responsible for working effectively with the Company’s client base, resolving technical problems on Windows workstations and servers in addition to delivering managed security services offered to our clients.

Position Responsibilities include:

  • Monitor an evolving panel of Managed Security Services offerings that include Zero Trust, SIEM SOC, Active Directory auditing, and Data Classification tool sets.
  • Active participation in evaluating and launching new Managed Security offerings.
  • Provides server, storage, and network technical support.
  • Assist with the installation and upgrade of server hardware, software, storage, and networking products.
  • Resolve technical problems on new and existing systems, including server hardware, software, storage, and networking products
  • Ensure compliance with company technical and quality standards and procedures
  • Deliver the highest degree of customer satisfaction
  • Escalate problems within parameters
  • Develop and maintaining client relationships
  • Identify opportunities to expand or extend existing services
  • Communicate effectively with customers and Dox employees
  • Complete required documentation

Skills and Experience:

  • Network + and or A+ Certifications
  • Manufacture certifications a plus
  • Working Knowledge of:
    • Active Directory
    • Virtual Environments – VMware, Hyper-V & Citrix
    • Microsoft Windows Server Operating System
    • Microsoft Exchange
    • HP, Dell, and IBM Server hardware
    • Server utilities used to configure, maintain, monitor and troubleshoot hardware
    • Various backup solutions, i.e. Veeam.
    • Office 365 use
  • Ability to implement technology solutions for new and existing products/applications
  • Ability to multitask between Managed Services and ticket related work
  • Effective written and verbal communication skills
  • Excellent listening skills
  • Strong organizational skills
  • Excellent customer service skills
  • Strong problem resolutions skills

Benefits

  • 100% paid medical for single
  • 100% paid dental for single
  • Paid vacations and holidays
  • Paid technology training and classes
  • Paid life insurance
  • Flexible Spending Account (FSA) program
  • 401K program
  • 3% Safe Harbor 401K plan without employee matching contributions

 

Company DescriptionSince 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.Company DescriptionSince 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.\r
\r
At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

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