LAN Systems Engineer

2 weeks ago

Rochester, United States Dox Electronics, Inc. Full time
Job DescriptionJob Description

Dox Electronics Inc. is looking to add a LAN Systems Engineer with experience in deploying systems and software within live customer environments.

Ideal candidates should have an Associate’s or Bachelor’s degree in a related field (or three to five years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.

Responsibilities include:

  • Listening to clients’ concerns and recommends and implements appropriate solutions
  • Providing server, storage, and network technical support
  • Installing and upgrading server hardware, software, storage and networking products.
  • Resolving complex technical problems on new and existing systems, including server hardware, software, storage and networking products
  • Ensuring compliance with company technical and quality standards and procedures
  • Delivering the highest degree of customer satisfaction
  • Escalating problems within parameters
  • Developing and maintaining client relationships
  • Identifying opportunities to expand or extend existing services
  • Communicating effectively with customers and Dox employees
  • Completing required documentation

Technical Competencies:

  • IT-knowledge: Advanced and in-depth IT and IT workflow knowledge
  • Ability to troubleshoot software and hardware problems. Experience & working knowledge of the following Technologies/Protocols (not limited to the list below):
    • Virtual Environments – VMware, Hyper-V & Citrix
      • Installation, Configuration, and Administration
    • Microsoft Windows Desktop Operating Systems
      • Installation, Configuration, and Administration
    • Microsoft Windows Server Operating Systems
      • Installation, Configuration, and Administration
    • Microsoft Exchange
      • Installation, Configuration, and Administration
    • HP, Dell and IBM Server hardware
    • Server utilities used to configure, maintain, monitor and troubleshoot hardware
    • Various backup solutions, i.e. Veeam, StorageCraft
    • Office 365 use and deployment
    • Ability to design and implement technology solutions for new and existing products/applications

Other Professional Skills:

  • Articulate communicator, fluent in English with excellent listening skills
  • Self-motivated and ambitious
  • Great written and oral skills
  • A team player who isn't a clock watcher
  • Must be detailed, precise and accurate
  • Excellent skills in maintaining relationships with clients and other external parties
  • Ability to manage multiple projects from start to completion

 

 

Company DescriptionSince 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.Company DescriptionSince 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.\r
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At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

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