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Patient Service Representative
4 months ago
**Patient Service Representative - Family Medicine**
Location: **Caldwell, ID**
Type: **Full-time**
Hours: **40**
Posted: **30+ days ago**
No Summary Available
You will represent Saltzer Health and serve as the point of contact for patients entering Saltzer Health facilities. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.
Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:
Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Thoughtfully directs patients on next steps and informs patients about delays and wait times. Promptly schedules appointments utilizing provider templates and scheduling guidelines. Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures for handling payments.
Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
Completes training and pass-off requirements.
Full Time, 40 hours/week.
Minimum Qualifications
* Six months of customer service experience involving interactions with customers. * Demonstrated basic computer skills involving word processing and data entry. * Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
Physical Requirements:
Interact with others requiring the employee to communicate information. - and - Operate computers and other office equipment requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location:
Caldwell Urgent Care
Work City:
Caldwell
Work State:
Idaho
Scheduled Weekly Hours:
40
