Family Service Counselor
2 days ago
At Carriage Services, we're dedicated to delivering exceptional experiences through innovation, partnership, and service excellence. As a Family Service Counselor - Inside Sales Representative, you'll be part of a dynamic team that sets new standards in the Funeral and Cemetery profession.
Key Responsibilities:
- Establish strong relationships with client families to ensure their needs are met.
- Represent the company in a professional and caring manner, providing tours and guiding families through our cemetery locations.
- Attend services and visitations to develop relationships, ensure excellent service, and potential referrals.
- Complete required paperwork, ensure proper interment verification, and conduct blind checks to maintain compliance with state and industry regulations.
- Develop new prospects and community-based contacts, making presentations at business locations, client family homes, and public events.
- Maintain positive communication and cooperation with funeral homes, departments, and team members to ensure a smooth service process.
- Participate in training initiatives and report progress to the Sales Manager.
- Schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
What We Offer:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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