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Operations Lead

3 months ago

New York, United States Shields Group Search Full time

Operations Lead

Fluency in Mandarin and/or Cantonese required

Shields Group Search is representing a rapidly growing, profitable company that leverages AI to revolutionize the restaurant industry, focused on the Asian restaurant category. This innovative start up provides an all-in-one point of sale system and a comprehensive restaurant technology platform aimed at enhancing the customer dining experience and ensuring employee safety. With significant recent seed funding, the company is on a mission to transform the Asian restaurant market in NYC.

Role: Operations Lead

We are seeking a dynamic and experienced Operations Lead based in NYC. The ideal candidate will have a strong background in the restaurant industry, coupled with exceptional management skills. Fluency in Mandarin and/or Cantonese is essential, and the candidate must be legally authorized to work in the US.

Key Responsibilities:

  • Lead and manage the sales team, ensuring alignment with company goals and customer needs.
  • Collaborate closely with the tech team in China, providing insights and feedback to enhance the platform.
  • Conduct daily customer support activities to identify and address pain points in the system.
  • Drive strategic initiatives and oversee daily operations, ensuring seamless integration with existing POS systems.
  • Engage in frequent communication with the team in China and US-based executives.
  • Generate monthly performance reports and collaborate with the CEO on growth strategies.
  • Proactively work to onboard 100 new restaurants by leveraging commercial and sales acumen.
  • Participate in daily calls with restaurant partners, maintaining a customer-centric approach.

Qualifications:

  • Extensive experience in the restaurant industry and management.
  • Fluency in Mandarin and/or Cantonese.
  • Legally authorized to work in the US.
  • Strong commercial and sales orientation, with a focus on customer satisfaction.
  • Detail-oriented with a hands-on, gritty personality.
  • Passionate about the companys mission and vision.
  • Excellent communication skills, both with the sales team and tech team.
  • Ability to manage multiple tasks and solve customer service issues effectively.
  • Strategic thinker with the ability to prescribe growth solutions based on company learning.

Compensation and Benefits:

  • Base salary: $80,000
  • Equity in the company
  • Generous performance-based pay
  • Hybrid working model
  • Enormous opportunities for career growth and increased compensation
  • Start date: June / July