Service Coordinator

3 weeks ago

Albany, United States The Cavco Family of Companies Full time

Job Summary:The Service Coordinator supports Field Service Technicians by communicating with, responding to, and acting on customer, dealer and retailer requests, questions, and concerns, and administers service needs per Palm Harbor Homes warranty and service guidelines.Essential Duties and Responsibilities:Processes work orders to assist Field Service Technicians, communicates information or updates as neededResponds to customer calls and emails regarding service questionsInterprets and administers Palm Harbor Homes Warranty/Service Policy according to its terms and conditionsRepresents Palm Harbor Homes professionally and effectivelyUtilizes equipment and personnel efficiently and effectivelyImplements a priority identification system for work orders that require special handlingPrioritizes and schedules service, minimizing consumer complaints and managing service backlogCreates and schedules service and parts requests for factory, contractors and dealersReviews, verifies and approves contractor and dealer service invoices prior to paymentUtilizes vendor claim process to ensure that defective parts are returned for creditMaintains accurate service records and filesCommunicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service ManagerAssists associates with parts as neededMinimum Qualifications:Must be at least 18 years of ageMust be legally authorized to work in the United StatesMust be able to read, write and speak EnglishHigh School Diploma is preferredMust successfully pass pre-employment requirementsAt least one year of demonstrable experience in a Customer Service role is preferredDemonstrable experience effectively communicating with others, both verbal and written, is requiredWorking knowledge of Microsoft Office applications is requiredKnowledge, Skills and Abilities:Exceptional customer service skillsEffective planning, organization and time-management skillsAbility to make effective decisions concerning the need for home repairs, with a focus on customer and company interestsAbility to effectively read and interpret construction printsAbility to adapt to, and manage competing demands, frequent change and unexpected eventsAbility to identify and resolve problems effectively and efficientlyWorking Conditions:Minimal exposure to heat, cold, noise and working outdoorsMust wear personal protective equipment as required in the manufacturing facilityPhysical Requirements:Requires sitting to a significant degreeHeavy Work-Exerting up to 50 pounds of force periodically, and/or up to 20 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objectsWhile performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipmentDisclaimer: "This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice."EEO/AA Statement:Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

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