Workforce Manager

Schedule Non-Merit 34 hours per week, plus benefits. Monday - Friday with possible weekends and evenings, as needed.

This position is grant-funded.

A Non-Merit vacancy with benefits exists in the Department of Economic andWorkforce Development. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. Definition of Responsibility The Mobile Career Center Manager has overall responsibility for ensuring their programs’ smooth and effective operations, including supervision and support of assigned staff, day-to-day operations, and operational results. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. This job announcement may close at any time with little or no notice.

Applicants are advised to apply promptly.

All interested candidates must apply at this time. List all

promotions

and changes in job duties due to

reclassification

as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. Applicants selected for an interview may provide a resume at that time. Job Purpose Reporting to the WIOA Operations Manager, the Mobile Career Center Manager ensures the effective and smooth operation of Baltimore County’s Mobile Career Center (MCC) Workforce Development programs that produce successful performance outcomes for jobseeker and business customers, and achieve relevant performance metrics for all funding sources.

Essential Job Duties The Mobile Career Center Manager has overall responsibility for ensuring their programs’ smooth and effective operations, including supervision and support of assigned staff, day-to-day operations, and operational results.

Manage service delivery to workforce customers including:

Referrals to Workforce Innovation and Opportunity Act (WIOA) and partners as appropriate. Customer Maryland Workforce Exchange (MWE) enrollment and assistance. Job search and labor market information assistance. Career planning and guidance. Career readiness workshops. Connections to employment opportunities.

Address situations where service delivery and/or performance are not meeting standards by developing key performance indicators (KPIs) for staff and the MCC with the WIOA Operations Manager. Cultivate and coordinate relationships with partner agencies and staff. Establish and manage partnerships with other workforce or community partners to achieve shared goals. Make appropriate referrals to grant-funded initiatives. Coordinate MCCs’ schedule and conduct outreach. Manage the maintenance and repair of the MCCs. Manage allocation, training, and performance of staff, including:

Intake to workforce services and referrals to WIOA and partner organizations. Outreach and follow-up activities. Ensuring complete and accurate MWE data entry. Ensuring complete and accurate management of all MCC data collection mechanisms. Analyze statistical reports to discern service delivery trends. Adjust processes accordingly.

Supervise and evaluate assigned staff. Contribute proactively and constructively as part of the Workforce Management Team. Identify and propose constructive solutions/responses to agency-wide customer service, staff utilization, and programmatic issues/opportunities. Manage MCCs and staff resources. Serve as an initial respondent to written customer complaints regarding MCC workforce services. Participate in the pre-screening, interviewing, and selection of prospective new hires, and develop training plans for new employees in conjunction with the WIOA Operations Manager. Represent the agency at meetings and conferences. Able to work in any Baltimore County Career Center, Mobile Career Center, or partner office. Will drive

Mobile Career Center motor vehicles . Examples of Other Duties Performs other duties as assigned. NOTE:

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed. Required

Education and Qualifications Graduation from an accredited college or university with a bachelor's degree is required.

Relevant work experience may be substituted for education requirements on a year-for-year basis up to a maximum of four years.

Three years of full-time experience in case management (preferably WIOA), and two years of supervisory experience strongly preferred.

Specific experience in the area of workforce development or career/employment consultation is preferred.

Must have a valid Driver's License, reliable transportation, and drive the Mobile Career Center motor vehicles .

Knowledge, Skills and Abilities

Commitment to continuous improvement; openness to change Dedication to helping clients achieve career success Willingness to accept constructive feedback Excellent interpersonal skills with an understanding of other’s needs Strong project management and supervisory skills Positive, constructive attitude Solution focused Data-driven and results-oriented Habit of going beyond what is specifically assigned to make a project or activity successful Excellent supervisory skills, including the ability to recognize performance and require improvements as needed Ability to anticipate issues and opportunities and bring them to the attention of management Focus on achieving the agency and team goals Ability to set goals and focus on achieving them Ability to take personal initiative by identifying, organizing, and prioritizing tasks to achieve outcomes Ability to assess what is working and to quickly adapt when a new approach is needed Ability to lead staff to embrace a continuous improvement mindset Ability to work across organizational units and up and down the organization with tact, diplomacy, and collegiality Strong verbal and written communication abilities Ability to maintain confidentiality Experience with automated case management systems Intermediate-level computer skills Must have a valid Driver's License and reliable transportation Examination Procedure Applicants will be qualified based on an evaluation of the training and experience as stated on their application.

Be sure to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation. Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.

Physical and Environmental Conditions The position entails frequent operation of motor vehicles, driving in adverse weather conditions, and occasional heavy lifting.

Must have a valid Driver's License, reliable transportation, and drive the Mobile Career Center motor vehicles .

Medical Examination and Employment Background Investigation Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Please Note:

This position is grant-funded.

Significant changes in the grant awards could impact future employment. #J-18808-Ljbffr