Customer Service Advisor

2 months ago


Newton, United States Prism Health Care Services Full time

**Group:** **Job Category:** **Job Location:** **Hours Per Week:** **Term:** **Responsible HRBP:** **Role Description**

In this role you will be working within an established small Customer Service team, focused on providing a high level service to our customers.

The role offers diversity, challenge and the opportunity to make a difference.

**Essential Duties**

* To act as the first point of contact for the customer

* Efficient and effective resolution of customer issues or inquiries

* To deliver at all times, the highest level of service in line with Smirthwaite quality standards.

* To receive customer orders, quotes, and RMAs by reading email and facsimiles and answering the telephone.

* To accurately enter and update customer orders, quotes and customer information through various Smirthwaite order management systems in a timely fashion.

* Perform all of the above functions while online with a customer, and navigate expertly between multiple sessions on computer.

* To keep customers informed by confirming and clarifying orders in a professional and polite manner.

* To assist and support the Smirthwaite sales team where requested.

* To provide support for Smirthwaite Service Engineers when required.

* To maintain historical records by filing orders and other departmental related documents.

* To actively gain knowledge of all Smirthwaite major product groups on an ongoing basis

* To provide support to other team members during periods of annual leave and absence.

* To maintain operations by following policies and procedures; reporting needed changes.

* To contribute to team effort by accomplishing related results as needed.

* To actively undertake personal growth & development opportunities.

* To undertake other tasks as required by Management.

**Education & Experience**

* Strong verbal and written communication skills to clearly and accurately convey basic information. Ability to communicate and verbalize complex information effectively.

* Excellent computer skills with a specific emphasis on order management systems (Epicor Vantage), Microsoft Word, Excel and Outlook.

* Proven ability to handle multiple tasks in high-volume, fast-paced work environment.

**Privacy Overview**


  • Service Advisor

    4 weeks ago


    Newton, United States Loves Travel Stops & Country Store Full time

    Req ID: 445680Address: 2400 E Kansas Road McPherson, KS, 67460 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Service Advisor

    1 week ago


    North Newton, United States Loves Travel Stops & Country Store Full time

    Req ID: 445680Address: 2400 E Kansas Road McPherson, KS, 67460 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately...

  • Service Advisor

    4 weeks ago


    North Newton, United States Loves Travel Stops & Country Store Full time

    Req ID: 445680Address: 2400 E Kansas Road McPherson, KS, 67460 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring...

  • Design Shop Advisor

    3 months ago


    Newton, United States Serena & Lily Full time

    DESIGN SHOP ADVISORChestnut Hill, MASerena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for the Chestnut Hill, MA Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer...


  • Newton, United States Prism Health Care Services Full time

    Group: Prism Health Care ServicesJob Category: Customer ServiceJob Location: RemoteHours Per Week: Full-timeTerm: PermanentResponsible HRBP: HR DepartmentRole OverviewAs a vital member of our dedicated Customer Service team, you will play a key role in delivering exceptional service to our clients.This position provides a variety of challenges and the chance...


  • Newton Highlands, United States Cypress Tree HB Inc. Full time

    Job DescriptionJob DescriptionTitle: Retail Service Advisor “RSA” Position: The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times.  Authority...

  • Customer Service

    4 months ago


    Newton, United States GMA Accessories, Inc. Full time

    Job DescriptionJob DescriptionClove Spring MNL Farm has career opportunities for a Customer Service/Sales Associate. The location is in the Wantage, NJ. Primary responsibilities and requirements:•Part-time Thursdays to Sundays •Provides sales and customer service support by greeting customers and explaining facility layout/procedures.•Excellent verbal...


  • Newton, United States Armani Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven Client Advisor to join our team at Armani Group. As a Client Advisor, you will play a key role in driving sales and providing an exceptional client experience that represents the Armani brand.Key ResponsibilitiesAssist in the execution of merchandising and client relationship strategies to drive...


  • Newton, United States Thorlabs Full time

    **Job Location** **Date** ****Customer Service Representative**** ****Department:** Marketing & Customer Service** ****Job Location:** Newton, NJ** Imagine being the second leg of a baton race, eagerly awaiting the handoff of the baton and the sprint to the next runner. As a Customer Service Representative (CSR) at Thorlabs, you are an integral part of our...


  • Newton, United States Tapi USA LLC Full time

    **Part - Time Retail Sales Advisor** Stores Newton Abbot, Devon Minimum Experience **Entry-level** Compensation **8,750 OTE** Part time: Saturdays and Sundays WHO WE ARE Were Tapi, a flooring retailer with a difference, and were here to change the world (well the flooring world at least). Weve started a revolution and its contagious. In 6 years, weve...


  • Newton, United States Thorlabs Full time

    **Here at Thorlabs, we are driven to accelerate the forward movement of scientific discovery and advancement! As a global manufacturer of photonics tools and systems, our vast product portfolio ranges from optics and opto-mechanical positioning components to imaging systems. Headquartered in Newton, NJ, Thorlabs has manufacturing and sales offices in the...


  • Newton, United States TeleSearch Staffing Solutions Full time

    Job Title: Customer Service RepresentativeLocation: TeleSearch Staffing SolutionsJob Description:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...


  • Newton, United States Armani Group Full time

    JOB DESCRIPTION Client Advisor | Emporio Armani Women's Bloomingdale's Chestnut Hill | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , ...


  • Newton, United States Energy North Full time

    Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across...


  • Newton, United States Energy North Full time

    Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across...


  • Newton, United States TEKsystems Full time

    TEKsystems is hiring for 3 customer service representatives to join our team onsite in Newton, IA. Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound...


  • Newton, United States TeleSearch Staffing Solutions Full time $18 - $19

    Job Title: Customer Service RepresentativeLocation: Branchville, NJJob Description:Assist customersTaking inbound phone callsData entryRequirements:MS OfficeComputer SkillsCustomer Service ExperienceHours: 11am-7pmPay: $18-$19


  • Newton, United States TEKsystems Full time

    A healthcare company in Newton is looking for entry level customer service reps to join their healthcare call center Description: Inbound and outbound calls with patients Create orders and schedule patients to receive equipment as ordered by care professional Provide excellent customer service Educate patients on financial responsibility when...


  • Newton, United States TEKsystems Careers Full time

    *Description:* Do you enjoy working with customers? Are you looking for a job to grow with? Then apply today! You will handle inbound calls to assist patients with ordering medical equipment. Scheduling deliveries and discussing financial responsibility when needed. *Skills:* Customer service, Microsoft office, Data entry, Customer support, Call...


  • Newton, United States Bloomingdale's Full time

    About Bloomingdale's:Bloomingdale's is a leading luxury department store that offers a unique shopping experience to its customers. Our mission is to provide exceptional customer service and to make fashion personal and fun for our customers.Job Overview:A Bloomingdale's Sales Professional is responsible for guiding and inspiring our customers to make style...