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Dispensary Retail Service Advisor

3 months ago

Newton Highlands, United States Cypress Tree HB Inc. Full time
Job DescriptionJob Description

Title: Retail Service Advisor “RSA”

 

Position: The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times. 

 

Authority and Supervision: 

  • Report directly to the Dispensary Manager and Assistant Manager
 

Responsibilities and Duties:

  • Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations
  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport 
  • Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use. 
  • Identify unique needs of each individual customer by demonstrating  compassion, empathy and sensitivity.
  • Answer questions and provide resources to assist in customers use of products
  • Maintain privacy and confidentiality with your customers
  • Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate
  • Help to ensure the store is stocked, clean and in proper operational order
  • Work in close coordination with a team of other RSA’s
  • Supports the team work effort in both opening and closing procedures
  • Projects a positive image of the organization to employees, customers, industry, and community
  • Act as a liaison between customers and Redi management to continually improve the customer experience
  • Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand
  • Performs other duties and tasks as assigned


 

Qualifications and Skills:

  • Previous retail or customer service experience preferred
  • Knowledge of basic computer skills, point of sale software and cash management is a plus
  • Must successfully complete Redi’s RSA role specific training program. This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
  • Ability to deal with problems and resolve in a professional manner
  • Must be available to work weekends and applicable holidays
  • Positive attitude and strong work ethic
  • Demonstrates high emotional intelligence
  • Ability to effectively multi-task
  • Must be highly organized and have extreme attention to detail
  • 21 years of age or older
  • Passionate about the importance of marijuana 
 

Physical Capability:

  • Ability to stand for prolonged periods of time (4 hours or more), and perform weighing, counting, calculating and computer processing operations. Ability to lift 30lbs unassisted.  
 

Note: Redi’s job descriptions are intended to be all-inclusive. Employees may perform other duties and tasks as assigned, and other related duties as needed to meet the ongoing needs of the organization.


 

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