Help Desk Technician, Level 2

3 weeks ago

Des Plaines, United States The LaSalle Group Full time

LaSalle Network is seeking an experienced Help Desk Technician Level 2 to join our client's team in Rosemont, IL. This role will be responsible for providing technical support and maintaining the desktop infrastructure for the organization.

The ideal candidate should have a strong background in Active Directory, Windows operating systems, Office 365 and Mobile Device Management. You will work closely with the IT team and end-users to ensure the smooth operation of desktop systems and related technologies.

Help Desk Technician Level 2 Responsibilities:

  • Provide Level 2 technical support to end-users, troubleshooting and resolving desktop-related issues in a timely and efficient manner
  • Manage and maintain the Active Directory environment, including user and group management, group policy administration and system security
  • Perform desktop deployments, including operating system installations, software installations and configurations
  • Collaborate with the IT team to develop and implement desktop imaging and deployment strategies
  • Support and administer Office 365 applications, including Exchange Online, SharePoint and OneDrive
  • Configure and manage Mobile Device Management (MDM) solutions to ensure secure mobile device usage and compliance with organizational policies
  • Monitor and maintain desktop performance, identify areas for improvement and implement necessary optimizations
  • Collaborate with vendors and third-party providers to resolve hardware and software issues and coordinate warranty repairs or replacements
  • Create and maintain technical documentation, including user guides, knowledge base articles and standard operating procedures
  • Stay up to date with industry trends and advancements in desktop technologies, proactively identifying opportunities to enhance the organization's desktop environment

Help Desk Technician Level 2 Requirements:
  • Bachelor's degree in computer science, information technology or a related field (or equivalent work experience)
  • 3+ years of experience as a Desktop Engineer or in a similar role, providing Level 2 technical support
  • Strong knowledge and experience in managing Active Directory, including user and group management, group policy administration and security
  • Proficiency in Windows operating systems (Windows 10/11) and troubleshooting desktop-related issues
  • Experience supporting and administering Office 365 applications, such as Exchange Online, SharePoint and OneDrive
  • Familiarity with Mobile Device Management (MDM) solutions, preferably with experience in implementing and managing MDM platforms
  • Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently
  • Strong customer service orientation with excellent communication and interpersonal skills
  • Ability to work effectively in a team-oriented, collaborative environment
  • Detail-oriented with a focus on documentation and maintaining accurate records
  • Relevant certifications, such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar, are a plus

This company offers offer competitive compensation packages and opportunities for professional growth. If you meet the requirements and are passionate about providing excellent desktop support services, apply today

Thank you,

Claire Schaeffer
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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