Help Desk Support Tech

3 days ago

West Des Moines, United States Farm Bureau Financial Services Full time

Help Desk Support Tech

Do you have experience providing professional and technical support to customers? Do you have experience being first and second line of support for staff and logging tickets? Can you apply critical thinking and problem-solving skills to create a great customer experience? If so, this Help Desk Support Tech could be a fit for you

The Iowa Farm Bureau Federation is looking for an experienced Help Desk specialist to join the team and provide primary and secondary support to all users. This individual will provide technical support via telephone, email, and in person.

What you'll do:

  • Respond to and resolve customer service requests according to Information Resources Department policies in a prompt, efficient and courteous manner for external customers, staff, and other Farm Bureau personnel at all times.
  • Investigate, diagnose and resolve computer related technical problems for home office and County users. Call tickets that are beyond knowledge base are to be directed to senior level technical support.
  • Help end users achieve a high level of competency by developing and conducting training sessions on end user technology.
  • Ensure software is installed and functions properly. Assist with quality assurance testing for new software applications.
  • Provide general purpose software support (such as the Office 365 suite of software, etc.). Assist in the evaluation and testing of new user technology and software.
  • Log and document phone calls using the problem tracking system. Monitor and track the handling and completion of calls. Inform computer users of system problems and availability in a timely manner. Utilize remote software tools to gain control of desktops in remote locations and resolve issues.
  • Assist other department staff on technical issues and day to day activities. Provide input regarding training and projects related to Help Desk operation. Consult with and assist department staff regarding Help Desk customer service, support and workload issues.
  • Participate in and provide input regarding technical training developed or delivered by department staff. Follow department change management and problem management methodologies.
  • Ensure our rental inventory is up-to-date with windows updates, anti-virus and batteries and returned at the scheduled time.
  • Provide technical support for audio/video equipment in the auditorium, board room, and conference rooms.

What it takes to join our team:

  • Two-year associates degree in Microsoft technology or equivalent preferred, plus at least two years of Helpdesk support experience and phone support.
  • May require on-call responsibility.
  • Strong technical skills with personal computers, printers, network environments and desktop software packages.
  • Excellent listening, questioning, customer service and telephone skills preferred.
  • Keyboard skills as appropriate to this position.
  • Must have strong problem solving/troubleshooting skills; ability to adapt to change.
  • Oral and written communication skills as appropriate to this position.
  • Attention to detail and ability to meet target dates necessary.
  • Reasonably regular and predictable attendance.
  • Ability to write, speak and read the English language.

What we offer:

  • Health / Vision / Dental Insurance
  • 401k with match
  • Pension Plan
  • Student Loan Repayment Assistance
  • Life and Disability insurance options
  • PTO / Paid Holidays / Volunteer time off
  • Onsite Gym with fitness classes and programs

Work Authorization/Sponsorship: Currently, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Will fill this position at appropriate level.

by Jobble

  • Help Desk Support Tech

    2 weeks ago

    West Des Moines, United States Farm Bureau Financial Services Full time

    Help Desk Support Tech Do you have experience providing professional and technical support to customers? Do you have experience being first and second line of support for staff and logging tickets? Can you apply critical thinking and problem-solving skills to create a great customer experience? If so, this Help Desk Support Tech could be a fit for you! The...

  • Help Desk Technician

    2 weeks ago

    Des Moines, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking multiple IT Service Desk / Help Desk people for onsite work at a leading Financial Services organization. We need 2 people for onsite work for contract roles - 6 months to start - possible (likely) extension.General Help Desk Support Role. Ideal skills needed include: PureCloud is used for taking calls. ServiceNow, Active...

  • Help Desk Technician

    3 weeks ago

    Des Moines, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking multiple IT Service Desk / Help Desk people for onsite work at a leading Financial Services organization. We need 2 people for onsite work for contract roles - 6 months to start - possible (likely) extension.General Help Desk Support Role. Ideal skills needed include: PureCloud is used for taking calls. ServiceNow, Active...

  • Help Desk Technician

    3 weeks ago

    Des Moines, United States Paragon IT Professionals Full time

    Paragon IT Professionals is seeking multiple IT Service Desk / Help Desk people for onsite work at a leading Financial Services organization. We need 2 people for onsite work for contract roles - 6 months to start - possible (likely) extension.General Help Desk Support Role. Ideal skills needed include: PureCloud is used for taking calls. ServiceNow, Active...

  • IT Help Desk Support Specialist

    3 weeks ago

    Des Moines, United States The Waldinger Corporation Full time

    The Waldinger Corporation,a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Help Desk Analyst to our team! We are looking for an enthusiastic person with strong computer and organizational skills! The Help Desk Support Specialist provides effective and timely resolution over a range of end-user inquiries which will...

  • IT Help Desk Lead

    4 weeks ago

    West Des Moines, United States DMOS Full time

    Des Moines Orthopaedics Surgeons, P.C. (DMOS) is seeking an experienced, self-motivated IT desktop support technician to join our growing team. Primary role is assisting end-users with general device, software and network troubleshooting and repair. In addition, the IT Help Desk Lead is a position of influence where you will provide training, develop...

  • IT Help Desk Technician

    4 weeks ago

    Des Moines, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    IT Help Desk Technician BCforward is currently seeking highly motivated IT Help Desk Technician for an opportunity in Kent, WA Position Title: IT Help Desk Technician Location: Kent, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected...

  • Help Desk Analyst

    2 weeks ago

    Des Moines, United States TEKsystems Full time

    Help Desk Analyst Onsite-West Des Moines, IA Technical IT Support Troubleshooting Ticketing System Imaging & Deployment Hardware Windows Application Support Job Description We are hiring an experienced Help Desk Analyst to support the IT Department for a Fortune 500 Financial Services company. This position is great for any Computer Science...

  • IT Help Desk Technician

    4 weeks ago

    Des Plaines, Illinois, United States Warehouse Direct Inc Full time

    Warehouse Direct Inc At Warehouse Direct, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our users with questions and problems concerning computer systems, hardware, and software. The technician will work with users...

  • Level I Help Desk Technician

    7 days ago

    West Lawn, United States Team Builder Recruiting Full time

    **Level I Help Desk Technician** ****New Holland, PA **Our Help Desk Technician will**: - ** Troubleshoot** customer-reported incidents - ** Prepare** new computers for deployment and work with users to set up replacement computers to optimize productivity - ** Continually improve** our I.T. processes & documentation in pursuit of efficiency and future...

  • PC Support Tech

    4 weeks ago

    Des Moines, United States TEKsystems Full time

    Job Description- Looking for someone with an understanding of organization, communication, customer service. -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems,...

  • IT Help Desk Technician

    3 weeks ago

    West Bend, United States BCS IS IT Full time

    Desktop Support Technician - Onsite Are you a tech-savvy problem solver who loves to keep things running smoothly? Do you have a passion for technology and helping people? Do you want to work with a fun and friendly team that values your skills and ideas? If you answered yes to all these questions, then we have the perfect job for you! Who we are - We are...

  • Help Desk and Systems Coordinator

    4 weeks ago

    Des Moines, United States The Easter Seal Society of Iowa Full time

    Job DescriptionJob DescriptionEasterseals Iowa is seeking a highly motivated and results-oriented Help Desk & Systems Coordinator to join our dynamic team. In this critical position, you will play a pivotal role in ensuring the smooth operation and efficiency of our IT infrastructure, while providing exceptional technical support to our...

  • IT Support Technician

    2 weeks ago

    Des Moines, United States US Tech Solutions Full time

    Essential Job Functions: •Provide basic technical support in infrastructure services, assisting with routine tasks. •Participate in infrastructure projects and tasks to gain hands-on experience and knowledge. •Support basic monitoring and routine troubleshooting of infrastructure systems. •Work with team members to address infrastructure-related...

  • Help Desk Technician

    4 weeks ago

    West Valley City, United States Thatcher Company Full time

    HELP DESK TECHNICIAN Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software...

  • Help Desk Analyst

    3 days ago

    West Harrison, United States Jackson Lewis PC Full time

    Focused on labor and employment law since 1958, Jackson Lewis P.C.’s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged,...

  • Service Desk Analyst

    4 weeks ago

    West Des Moines, United States Randstad Digital Full time

    Fully on-site Mon-Friday standard business hours in West Des Moines, IAStarts off on contract/contract-to-hireUnfortunately TPV/C2C and sponsorship is not available on this roleEntry level role targeting any tech support experience or a combination of education and customer service.Join our dynamic team of IT support specialists in the insurance industry....

  • Service Desk Analyst

    4 weeks ago

    West Des Moines, United States Randstad Digital Full time

    Fully on-site Mon-Friday standard business hours in West Des Moines, IAStarts off on contract/contract-to-hireUnfortunately TPV/C2C and sponsorship is not available on this roleEntry level role targeting any tech support experience or a combination of education and customer service.Join our dynamic team of IT support specialists in the insurance industry....

  • Help Desk Technician

    4 weeks ago

    West Memphis, United States Inceed Full time

    Compensation: $23 - $25/hr Location:West Memphis, AR Help Desk Technician: Inceed has partnered with a great company to help find a skilled Help Desk Technician to join their team! If you are looking for a great opportunity to utilize and grow your skills with a growing company, take a look at the position requirements and apply today! ...

  • Help Desk Technician

    4 weeks ago

    West Memphis, United States Inceed Full time

    Compensation: $23 - $25/hr Location: West Memphis, AR Help Desk Technician: Inceed has partnered with a great company to help find a skilled Help Desk Technician to join their team! If you are looking for a great opportunity to utilize and grow your skills with a growing company, take a look at the position requirements and apply today! ...