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Customer Service Rep

1 month ago

Florham Park, United States System One Full time

Customer Service Rep wanted in Florham Park NJ

Summary: To provide superior customer service to our growing customer base. Responsibilities include but are not limited to, order entry, continuous follow-up of all product orders from entry to delivery and after sales follow-up. Familiarity with the required shipping documents, tracking of orders. Ability to effectively communicate and handle customers. Will maintain continuous interaction with customers to handle any customer service situations. Other duties/projects may be assigned.

Essential Functions:

Supports Domestic and International Sales Account Managers.

Works independently and within a team for sales order processing, customer support, following up.

Builds and maintains the highest level of global customer relationships through professional and courteous activities that resolve customer issues.

Manages the order entry process from obtaining the purchase order to processing of sales orders in Sales Logix.

Follows up on all orders and sends customer updates and/or tracking information as often as possible, as well as requests for documentation such as invoices, shipping documents, and certificates. Receives, records, and routes customer orders/changes in appropriate manner.

Reviews orders to identify and prevent potential downstream issues that could negatively impact the customer or business. Brings to management’s attention in a proactive manor.

Assists with requests on pricing, shipping, product availability, terms and conditions, stock issues & order expedites. Collaborates with Operations and other departments (Finance and Shipping) to find the best way to resolve issues. Knowledge of handling a proforma invoicing (generated for prepayment) and freight quotes.

Processes EUS (End User Statement) and DOC (Department of Commerce) checks and requirements – for international order’s, repair orders, using government websites.

Processes source orders and import licenses, which are checked for compliance before being sent to source manufacturer.

Maintains the filing system and records for department.

Annually prepares documents for retention and storage, ensuring proper dispose of date labeled.

Qualifications:

Bachelor’s degree with 3-5 years of customer service, order entry, and/or sales support experience required.

Experience with shipping products globally required; must have customs experience, ETAs estimates, etc.

Excellent customer service and communication skills, both written and verbal. Understand and respond to a diverse global customer base.

Working knowledge of Sales Logix, Macola or similar systems necessary.

Proficient with

Microsoft office, Word, Excel, and PowerPoint needed.

Must be a team player with a positive attitude and collaborative nature.

Should be a creative problem solver. Passionate about finding a better way.

Strong organizational, problem-solving, analytical skills and attention to detail.

Capable of prioritizing and efficiently handling a heavy workload to complete projects on time.

Enthusiastic and flexible.

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