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Call Center Associate
2 months ago
Remote
Call Center Associate – Healthcare
We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Responsibilities:
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide calm conflict resolution and problem solving for customers.
Qualifications:
Minimum one year of customer service experience, preferably in the healthcare industry
Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
Demonstrated problem-solving and troubleshooting skills
Excellent written and verbal communication abilities
Minimum of High school diploma or equivalent
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