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Call Center Associate

2 months ago


Florham Park, United States JSR Tech Consulting Full time

Remote Call Center Associate – Healthcare

We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

Responsibilities:

Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide calm conflict resolution and problem solving for customers. Qualifications:

Minimum one year of customer service experience, preferably in the healthcare industry Highly organized, task-oriented, and have the ability to work in a fast-paced environment. Demonstrated problem-solving and troubleshooting skills Excellent written and verbal communication abilities Minimum of High school diploma or equivalent

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