Customer Service Representative

5 days ago

Horsham, United States Interstate Building MTC, Inc. Full time

Job Type

Full-time

Description

Company Profile:

Interstate Premier Facilities Services is a leading provider of integrated facility management solutions, dedicated to ensuring the smooth operation and maintenance of our clients' facilities. We are currently looking for a proactive and dedicated Field Support Partner to join our team. This role is a fantastic opportunity for individuals eager to contribute to the success of our field operations and enhance client satisfaction through hands-on support and service excellence. Under the guidance of the Director of Field Support, the Field Support Partner will play a crucial role in maintaining positive client relationships and ensuring the delivery of top-notch services.

Job Title: Customer Service Representative

Job Description:

As an Account Manager at our Home Office, you will be at the forefront of our efforts to maintain and enhance client satisfaction. Your primary focus will be to provide direct support to our field teams, including Field Directors, Regional Directors, and Operations Managers, aiding in the effective management of our client portfolios. This role is perfect for someone who excels in customer service, thrives in a team environment, and is passionate about making a tangible impact on our operations.

Key Responsibilities:

  • Assist field teams in understanding client needs and challenges by providing timely and effective support, aiming to enhance client satisfaction.
  • Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs.
  • Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.
  • Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients.
  • Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships.
  • Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction.
  • Support field teams' training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills.
  • Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations.
  • Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures.
  • Engage in initiatives aimed at improving client satisfaction, streamlining processes, and optimizing resource use for the benefit of clients and the organization.
  • Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications, and enhancing operational efficiency.
Requirements

Qualifications:
  • Minimum of 5 years of experience in customer service, client management, field support, or a related area.
  • Associate degree or equivalent experience in business administration, management, or a related field.
  • Demonstrated ability in customer service or client relationship management.
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively in a team and support a dynamic work environment.
  • Problem-solving capabilities and attention to detail.
  • Must be able to pass a criminal background check, be authorized to work in the US, and possess reliable transportation.

Note: This job description outlines the core responsibilities and qualifications for the Field Support Partner role. Responsibilities may evolve to meet the changing needs of the company.

#INDHP

  • Customer Service Representative

    1 month ago

    Horsham, Pennsylvania, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated individuals for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get...

  • Customer Service Representative

    4 weeks ago

    Horsham, United States Sofidel Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    6 months ago

    Horsham, United States U-Haul Full time

    Location: 1418 Easton Rd, Horsham, Pennsylvania 19044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Care Representative

    1 month ago

    Horsham, United States Johnson Controls Full time

    Johnson Controls - 283 Gibraltar Rd [Customer Service Representative] As a Customer Care Representative at Johnson Controls, you'll: Be responsible for retention, customer satisfaction and growth within the customer base; Manage all retention activities within an assigned service agreement customer base; Deliver increased sales against an assigned quota; Act...

  • Customer Service Representative

    4 weeks ago

    Horsham, Pennsylvania, United States Aimbridge Hospitality Full time

    Key Responsibilities:• Register guests and provide exceptional customer service during their stay• Manage front desk operations, including room assignments and key distribution• Handle guest inquiries and resolve issues in a timely and professional manner• Maintain accurate records and reports, including guest information and hotel operations•...

  • Customer Care Representative

    4 months ago

    Horsham, United States Plymouth Rock Assurance Full time

    Overview: Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If youre the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start...

  • Customer Service Associate

    4 weeks ago

    Horsham, Pennsylvania, United States Ashlee Biondo - State Farm Agent Full time

    Are you looking for a career that combines customer service with sales and marketing? As a Customer Service Representative for Ashlee Biondo - State Farm Agent, you will have the opportunity to work with a dynamic team to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Responsibilities:Establish...

  • Customer Support Representative

    2 weeks ago

    Horsham, United States TherapyNotes Full time

    About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join...

  • Guest Services Representative

    4 weeks ago

    Horsham, Pennsylvania, United States Extended Stay Full time

    Key Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests and ensure their needs are met.• Process reservations, registration, payment, and departures in accordance with company guidelines.• Collect relevant guest information for...

  • Customer Service Representative

    6 months ago

    Horsham, United States Help at Home Full time

    Help at Home is hiring! We offer weekly pay and a generous quarterly bonus incentive program!Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride...

  • Bilingual Customer Service Representative

    6 months ago

    Horsham, United States Help At Home Full time

    Title: Bilingual Care Supervisor Function or Dept.: Operations Category: Branch Administration Location: Reports to: Care Manager FLSA Classification: Non-Exempt Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients....

  • Customer Executive Food Service Contract Management Customers CMC

    3 months ago

    Horsham, United States Bimbo Bakeries USA Full time

    Customer Executive Food Service Contract Management Customers CMCreq39966 Employment Type: Regular Location: HORSHAM,PA Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmann s or Marinela cake or donut? If the answer is yes, then you knowBimbo Bakeries USA!More than 20,000...

  • Financial Services Representative

    1 month ago

    Horsham, Pennsylvania, United States American Heritage Credit Union Full time

    {"Job Title": "Full-Time Member Experience Advisor", "Job Description": "Job OverviewAt American Heritage Credit Union, we are seeking a highly skilled and customer-focused Full-Time Member Experience Advisor to join our team at our Horsham branch.This role is responsible for providing exceptional service to members, clients, and associates, enhancing the...

  • Customer Executive Food Service Contract Management

    4 weeks ago

    Horsham, Pennsylvania, United States Bimbo Bakeries USA Full time

    Job Summary:The Customer Executive Contract Management Customers will lead, develop, and support National Non-Commercial Food Service accounts. In this role, you will be responsible for leading our team within the assigned accounts, identifying new prospects and opportunities as well as monitoring current sales and assuring profitability. You will...

  • Fire Service Technician

    2 months ago

    Horsham, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.What we offer:Competitive...

  • Experienced Sprinkler Service Technician

    3 weeks ago

    Horsham, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.What we offer:Competitive...

  • Senior Customer Executive

    1 month ago

    Horsham, United States Bimbo Bakeries USA Full time

    Senior Customer Executivereq41402 Employment Type: Regular Location: HORSHAM,PA Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmann s or Marinela cake or donut? If the answer is yes, then you knowBimbo Bakeries USA!More than 20,000 associates in bakeries, sales centers,offices...