Bilingual Customer Service Representative

6 months ago

Horsham, United States Help At Home Full time

Title: Bilingual Care Supervisor

Function or Dept.: Operations

Category: Branch Administration

Location:

Reports to: Care Manager

FLSA Classification: Non-Exempt

Help at Home is the nation's leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Job Summary:

The Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care, fluent in Spanish and English.

Duties/Responsibilities:

  • Maintains the assigned clients' files, employee files and all related paperwork.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Provides direct training.
  • Assigns homecare aides based on the client's overall needs and Plan of Care.
  • Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
  • Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client's condition and overall service.
  • Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client's Plan of Care.
  • Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
  • Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent organizational skills; ability to multitask and manage multiple responsibilities.
  • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
  • Strong problem-solving skills, communication skills, fluent in Spanish and English.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Education and Experience:
  • At least 18 years of age.
  • High school graduate or equivalent preferred
  • At least one (1) year experience in health care, preferably in home health; two (2) years supervisory experience.
  • Basic computer literacy and typing skills.
  • Medicaid, Waiver and Home Healthcare experience preferred.
Physical Requirements:
  • Must be able to lift up to 15 pounds at times.
  • Ability to travel to client homes when needed
  • The ability to frequently sit, stand, walk, bend or squat.
  • The ability to occasionally crawl, climb or reach above shoulder level.
  • The ability to occasionally lift up to and over 50 lbs.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

  • Customer Service Representative

    1 month ago

    Horsham, Pennsylvania, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated individuals for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Sofidel Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    3 weeks ago

    horsham, United States Sofidel America Corp. Full time

    Sofidel America of Horsham, PA is currently seeking a Customer Service Representative. We are searching for a dynamic candidate that is local to the area and is looking for a long term role in a stable environment. Your expertise will make you an important part of our team! As a Customer Service Representative you will be responsible for providing customer...

  • Customer Service Representative

    2 days ago

    Horsham, United States Interstate Building MTC, Inc. Full time

    Job Type Full-time Description Company Profile: Interstate Premier Facilities Services is a leading provider of integrated facility management solutions, dedicated to ensuring the smooth operation and maintenance of our clients' facilities. We are currently looking for a proactive and dedicated Field Support Partner to join our team. This role is a fantastic...

  • Customer Service Representative

    6 months ago

    Horsham, United States U-Haul Full time

    Location: 1418 Easton Rd, Horsham, Pennsylvania 19044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Horsham, Pennsylvania, United States Window World of Philadelphia Full time

    Job OverviewAt Window World, we're seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesManage a high volume of inbound and...

  • Customer Care Representative

    1 month ago

    Horsham, United States Johnson Controls Full time

    Johnson Controls - 283 Gibraltar Rd [Customer Service Representative] As a Customer Care Representative at Johnson Controls, you'll: Be responsible for retention, customer satisfaction and growth within the customer base; Manage all retention activities within an assigned service agreement customer base; Deliver increased sales against an assigned quota; Act...

  • Customer Service Representative

    4 weeks ago

    Horsham, Pennsylvania, United States Aimbridge Hospitality Full time

    Key Responsibilities:• Register guests and provide exceptional customer service during their stay• Manage front desk operations, including room assignments and key distribution• Handle guest inquiries and resolve issues in a timely and professional manner• Maintain accurate records and reports, including guest information and hotel operations•...

  • Customer Care Representative

    4 months ago

    Horsham, United States Plymouth Rock Assurance Full time

    Overview: Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If youre the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start...

  • Customer Service Associate

    4 weeks ago

    Horsham, Pennsylvania, United States Ashlee Biondo - State Farm Agent Full time

    Are you looking for a career that combines customer service with sales and marketing? As a Customer Service Representative for Ashlee Biondo - State Farm Agent, you will have the opportunity to work with a dynamic team to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Responsibilities:Establish...

  • Customer Support Representative

    1 week ago

    Horsham, United States TherapyNotes Full time

    About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join...

  • Guest Services Representative

    4 weeks ago

    Horsham, Pennsylvania, United States Extended Stay Full time

    Key Responsibilities:• Assist guests at all times and respond to their requests with diligence and follow-through.• Provide reasonable accommodations in response to guest requests and ensure their needs are met.• Process reservations, registration, payment, and departures in accordance with company guidelines.• Collect relevant guest information for...

  • Customer Service Representative

    6 months ago

    Horsham, United States Help at Home Full time

    Help at Home is hiring! We offer weekly pay and a generous quarterly bonus incentive program!Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride...

  • Customer Executive Food Service Contract Management Customers CMC

    3 months ago

    Horsham, United States Bimbo Bakeries USA Full time

    Customer Executive Food Service Contract Management Customers CMCreq39966 Employment Type: Regular Location: HORSHAM,PA Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmann s or Marinela cake or donut? If the answer is yes, then you knowBimbo Bakeries USA!More than 20,000...

  • Customer Executive Food Service Distributor Development Lead

    1 month ago

    Horsham, Pennsylvania, United States Bimbo Bakeries Full time

    Job Summary:As a Customer Executive Food Service Distributor Development, you will be responsible for providing strategic leadership and building value-based relationships across the distributor portfolio network through collaborative planning and execution. You will drive performance and influence distributors' agreement for expanding the availability and...

  • Financial Services Representative

    1 month ago

    Horsham, Pennsylvania, United States American Heritage Credit Union Full time

    {"Job Title": "Full-Time Member Experience Advisor", "Job Description": "Job OverviewAt American Heritage Credit Union, we are seeking a highly skilled and customer-focused Full-Time Member Experience Advisor to join our team at our Horsham branch.This role is responsible for providing exceptional service to members, clients, and associates, enhancing the...

  • Customer Executive Food Service Contract Management

    4 weeks ago

    Horsham, Pennsylvania, United States Bimbo Bakeries USA Full time

    Job Summary:The Customer Executive Contract Management Customers will lead, develop, and support National Non-Commercial Food Service accounts. In this role, you will be responsible for leading our team within the assigned accounts, identifying new prospects and opportunities as well as monitoring current sales and assuring profitability. You will...

  • Fire Service Technician

    2 months ago

    Horsham, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.What we offer:Competitive...