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Customer Care Analyst

4 months ago

Spring, United States Global Shop Solutions Full time

About Us

Global Shop Solutions Inc. is a progressive, fast-paced and growing ERP software company based in the desirable community of The Woodlands, Texas. We develop, sell, and service small to mid-sized manufacturers across the world, dealing with a variety of industries and manufacturing modes. Founded by Howard Richard Alexander in 1976, Global Shop Solutions continues to be family-owned and operated, dedicated to promoting diversity and equality when dealing with both employees and customers.

Job Summary

Global Shop Solutions Customer Care Representatives serve as the first interaction with customers on new tickets that come through the Service Department. These representatives are responsible for ticket creation and accuracy, initial investigation on the issue or question at hand, gathering the necessary files including relevant data/logging/screenshots, and routing the call to the proper location for further examination, assuming the initial call could not be resolved in an appropriate amount of time. Each day consists of analyzing data, evaluating processes, and problem-solving. Calls examples would include Accounting Batching Accuracy, Bank Reconciliation, Subledger to General Ledger Reconciliation, Sales Invoicing Issues, AP Check Run Processing, Payroll Issues, Part Costing Issues, Auditing Financial Documents, and General Accounting Practice Questions.

Job Requirements

* Knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP) * Intermediate MS Excel skills, including Vlookups * Experience with general ledger functions * Understanding of the accounting flow from quote to cash * Strong attention to detail and good analytical skills * Bachelor's in Accounting or relevant degree * Work experience as an accountant with knowledge of how to navigate accounting software is a plus

Additional Skillset Required

* Great communication skills * Outstanding follow-up ability * Patience and passion for working with people * Enjoy troubleshooting and problem-solving scenarios * Ability to work under minimal supervision * Ability to multi-task

Send Resumes to:

HR, Global Shop Solutions, Inc.

975 Evergreen Circle

The Woodlands, TX 77380

Location: The Woodlands, TX

Employment: Full-Time