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Lead CSR/Teller

3 months ago

Lansing, United States Fifth Third Full time

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: Deepen relationships and treat customers with genuine care by listening to their specific needs. Provide follow up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies. Operations: Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. Partner with Financial Center Manager to gather and report monthly FCA requests. Perform daily office responsibilities to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy. Maintain knowledge of the bank policies and financial center procedures. Assist in training newly hired Customer Service Representatives. Referrals: During customer interactions, identify customer needs and refer customers to Bankers and business partners. Build and maintain a working knowledge of the Retail products and services offered. Utilize appropriate tools for all referrals sent to personal bankers and business partners. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures. Must have the ability to interact comfortably and confidently with the public. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling. WORKING CONDITIONS: Normal office environment. Extensive viewing of computer screens. LOCATION: Novi, Michigan 48377 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions. #J-18808-Ljbffr