Floating Retail Specialist

2 months ago

Dedham, United States Asurion Full time

Job Title: Floating Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions InStore

Sign-On Bonus: $2,500

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships

Starting Pay - $21.18, per hour + maximum incentive potential of up to $700/month, based on performance

What you will do:

  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility (860 Providence Hwy Dedham, MA 02026 & 450 State Rd Dartmouth, MA 02747)
  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home+ products
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

If youre a good fit for the job, youll have:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • Mileage Reimbursement
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING

  • Floating Retail Specialist

    2 months ago

    Dedham, United States Asurion Full time

    Job DescriptionJob Title: Floating Retail Specialist - Sales, Repair & TechLOB: Customer Solutions InStoreSign-On Bonus: $2,500If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with...

  • Customer Experience Specialist

    2 weeks ago

    Dedham, Massachusetts, United States Asurion Full time

    Job Title: Floating Retail Specialist - Sales, Repair & TechLOB: Customer Solutions InStoreSign-On Bonus: $3,000Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Do you thrive in a fast-paced retail environment where teamwork and collaboration are valued? As a Floating Retail Specialist at Asurion, you...

  • Customer Service Representative

    2 weeks ago

    Dedham, Massachusetts, United States Asurion Full time

    Job Title: Floating Retail SpecialistJob Summary: We are seeking a highly motivated and customer-focused Floating Retail Specialist to join our team at Asurion. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our job fusion roles.Key...

  • Store Associate

    2 weeks ago

    Dedham, Massachusetts, United States Burlington Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Store Associate - Shortage Control Specialist to join our team at Burlington. As a key member of our store team, you will play a critical role in maintaining a secure shopping environment and delivering exceptional customer service.Key Responsibilities:Monitor store entrances, exits, and...

  • Store Manager

    3 weeks ago

    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Store Manager

    1 month ago

    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Store Manager

    1 month ago

    Dedham, United States MANGO Full time

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.In our team, we are proactive and dynamic, with...

  • Store Loss Prevention Specialist

    4 weeks ago

    Dedham, Massachusetts, United States LVMH Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Loss Prevention Investigator to join our team at Sephora. As a key member of our Loss Prevention department, you will play a critical role in protecting our assets and ensuring the integrity of our operations.Key ResponsibilitiesConduct surveillance and investigations to identify and prevent...

  • Store Loss Prevention Specialist

    4 weeks ago

    Dedham, Massachusetts, United States LVMH Full time

    Job Title: Store Loss Prevention InvestigatorJoin our team of dedicated professionals at Sephora, a leading beauty retailer, as a Store Loss Prevention Investigator. In this role, you will play a critical part in protecting our assets and ensuring a safe and secure shopping environment for our customers.Key Responsibilities:Conduct surveillance and...

  • Customer Service Representative

    5 days ago

    Dedham, United States Extra Space Full time

    As an Customer Service Representative, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. $19.00 - $21.00 per hour. Extra Space Storage is the largest self storage company in the United States by store count, with over...

  • HR Support Specialist

    3 weeks ago

    Dedham, Massachusetts, United States Vaco Full time

    HR Administrative AssistantVaco Boston is partnering with a leading retail company in the Needham area to find a skilled Administrative Assistant to support the HR team. This role will involve working with the HR team to manage employee records, track data, and provide administrative support.Responsibilities:Enter data into company systemsWork with SAP and...

  • Meat Cutter Specialist

    6 days ago

    Dedham, Massachusetts, United States Whole Foods Market Full time

    ### Job SummaryWe are seeking a skilled Meat Cutter to join our team at Whole Foods Market. As a Meat Cutter, you will be responsible for cutting, preparing, and displaying meat products to meet the high standards of our customers.### Key Responsibilities* Cut, platter, and merchandise meat products to ensure high-quality presentation* Prepare specialty meat...

  • Style Guide Specialist

    2 weeks ago

    Dedham, Massachusetts, United States Indochino Full time

    About the RoleWe are seeking a highly skilled and motivated Style Guide/Sales Associate to join our team at Indochino. As a Style Guide/Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping them create their own unique style through our custom-made garments.Key...

  • Produce Order Specialist

    1 month ago

    Dedham, Massachusetts, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled Produce Order Writer to join our team at Whole Foods Market. As a key member of our produce team, you will be responsible for ensuring the accurate and timely ordering of produce products, while maintaining a high level of customer service and store appearance.Key ResponsibilitiesPurchasing and Replenishment:...

  • Sales Associate

    1 month ago

    Dedham, Massachusetts, United States EssilorLuxottica Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at LensCrafters. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our optical store.Key ResponsibilitiesConsistently meet or exceed sales targets by cultivating existing customer...

  • Store Associate

    5 days ago

    Dedham, Massachusetts, United States Burlington Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Store Associate to join our team as a Shortage Control Associate. In this role, you will play a critical part in maintaining a secure shopping environment and delivering exceptional customer service.Key Responsibilities:Monitor store entrances, exits, and high-risk areas to prevent theft and...