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Associate Customer Success Manager
2 months ago
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics, Own enables customers around the world to truly own the data that powers their business.
It's their platform. It's your data. Own it.
The Job
We're looking for an Associate Customer Success Manager who is responsible for developing customer relationships that promote retention and loyalty. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
The ideal candidate is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration and communication skills, and uses their time efficiently. They are creative and like to solve problems.
Your Day-to-Day Role
- Deal directly with customers either by telephone or email
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer Account Health Analysis
- Create quotes for renewals
- Follow Up on POs for invoicing purposes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions inquiries, comments and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- 1-2 years in administrative work
- 1+ years of Salesforce experience / Own Product Knowledge
- Must be a consistent performer in current role
- Proven track record of success in a customer-facing role
- Experience using Salesforce as an end-user
- Ability to manage a large portfolio of accounts
- Able to operate effectively both independently and within a team.
- Takes initiative, intellectually curious, and has a desire to learn.
This is a full-time position. The ideal candidate will work out of our Englewood Cliffs, NJ office a minimum of 3 days per week to maximize collaboration and interaction with the business. Travel may be required.
Own is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.
Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.
Learn more at owndata.com.
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