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Assistant Store Manager

1 month ago

Pine Bluff, United States Brookshires Grocery Company. Full time

**Assistant Store Manager**

**Location:** Pine Bluff, AR ****Job Summary****

Responsible for managing staff and operations of various store departments to ensure quality of product, food and physical safety, and adequate inventory stock levels. Oversees execution of merchandising plans, ensures adherence to Company standards and procedures, manages achievement of store sales and profits using acceptable business practices, and promotes high level of engagement and customer satisfaction.

****Essential Duties and Responsibilities****

* Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.

* Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

* Responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards. Ensures accuracy of front end procedures and proper execution of all compliance measures.

* Reviews planograms and executes effective merchandising plans to increase sales through displays, store layouts, and category management promotions.

* Assists in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit.

* Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.

* Conducts store inspections and takes appropriate action to ensure store conditions adhere to Company standards. Enforces quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.

* Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.

* Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints.

* Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

* Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.

****Knowledge, Skills and Abilities****

* Intermediate knowledge of store operations required.

* Intermediate understanding of Company checkout policies and procedures.

* Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.

* Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.

* Intermediate knowledge of cash register.

* Intermediate knowledge of WFM (Workforce Management).

* Intermediate knowledge of on-site fuel station procedures, if applicable.

* Basic knowledge of SAP for reporting purposes.

* Basic mathematical skills.

* Strong organizational and time management skills.

* Ability to effectively communicate (in written and verbal form) with customers and partners.

* Ability to remain professional and courteous with customers at all times.

* Ability to lead and motivate others.

* Ability to prepare reports and business correspondence.

* Ability to evaluate partner performance and make corrections as needed, in a tactful manner.

* Ability to learn new processes and transfer knowledge to others.

* Ability to perform basic Microsoft Office functions.

* Ability to multi-task and work in a fast-paced environment.

* Ability to work safely with sharp objects such as knives, box cutters, etc.

* Ability to use precision and non-precision hand tools.

* Ability to maintain high levels of confidentiality regarding sensitive information.

* Ability to work flexible schedules including nights, weekends and holidays.

* Ability to occasionally travel to off-site and out-of-town locations required with possible overnight stays.

****Education, Experience, and Qualifications****

* Minimum 21 years of age required.

* Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required.

* Health Insurance Portability and Accountability Act (HIPAA) certification required.

* TABC/LACT certification required where applicable.

* Manager Food Safety certification required.

* AML certification required.

* Continuously required to use close vision, distance vision, depth perception or the ability to focus.

* Continuously required to stand or walk.

* Continuously required to talk and hear.

* Frequently required to use hands for reaching, touching or handling.

* Frequently required to use fine finger movements (ex. sorting and typing).

* Frequently required to bend, kneel or squat.

* Frequently required to push, pull, maneuver or lift objects up to 40 lbs.

* Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.

* Attendance at work is required.