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Specialist, Billing Company Product Support
2 months ago
About the Role
The Billing Company Product Support Specialist is responsible for providing high-quality and accurate resolutions to Billing companies customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.
Your Area of Focus
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels, specifically phone calls and tickets.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Your Professional Qualifications
12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.
Experience in the Medical Billing industry is desirable
Demonstrated professional and friendly demeanor with customers.
Demonstrated communication Skills – oral and written.
Positive attitude and professionalism
Highly motivated and goal-oriented individual
General computer usage knowledge
Must be dependable and self-motivated
Strong analytical and problem-solving skills
Experience working with tech support – desirable
Deep knowledge of customer service principles and practices
Salesforce knowledge and experience – desirable
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