Senior Project Director

3 weeks ago

Seattle, United States Boden US Full time

Role Purpose

Reporting daily to the AMER IFM Programs Lead, the SPDM for MAC provides program management, supplier management, and financial oversight for the team that manages headcount moves with varied size and complexity on behalf of the client organization. In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments. This candidate should possess strong cross-functional skills to drive completion of projects; including project evaluation, program design, leadership alignment, and implementation. The candidate will work to identify client/system deployment issues, develop strategies and communicate to site teams. This position requires a self-starter who has experience working in Soft Services, relocation project management, and managing 3rd party suppliers and budgets. They will work directly with our internal service delivery team, IFM team and clients.

Essential Duties & Responsibilities

  • Assume a lead role in the development and execution of strategy for a team and the business unit overall.
  • Demonstrate high energy for the business, ability to energize others, and the willingness to take calculated risks and make tough decisions.
  • Lead medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process.
  • Maintain client relationships and manage conflict resolution.
  • Provide appropriate level of on-site supervision to ensure account teams project performance criteria are being met (includes travel).
  • Performance management of all contracted vendors, consultants, etc.
  • Delivering projects and program management utilizing the firms technology platform with a firm grasp of its capabilities and reports.
  • Delivering on Key KPIs and exceeding high client expectations.
  • Drive the Trusted Advisory culture throughout all levels of the team.
  • Manage vendor and project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations.
  • Convey acceptable practices and policies to team.
  • Demonstrate solid knowledge of interconnection points with our clients service Lines (e.g. Integrated Facilities Management, Occupancy Planning, Transaction Management, Lease Administration) and expertise in how to leverage these service into additional opportunities to serve our client.
  • Train and develops our clients team members in the skills and understanding of firm procedures, methodology and practices expected for a successful program management
  • Make independent judgments related to operating procedures impacting assigned projects.
  • Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.) to Manager.
  • Manage internal and external relationships in support of program.
  • Provide consultation on complex medium to large scale projects that integrate into an organized program.

Qualifications

  • Bachelor's degree (BA/BS).
  • Minimum six years of related experience.
  • Prior supervisory experience.
  • (Project Management Professional) certifications preferred.
  • Ability to regularly communicate analyzed data to client and team to achieve strategic account project goals.
  • Highly organized with strong analytical skills.
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients as well as external team members (architects, contractors, clients representatives, etc.).
  • A strong working knowledge of accounting and financial reporting, budgeting, scheduling and process as they relate to corporate real estate.
  • Ability to lead individuals across a national platform to deliver superior results in client service.
  • Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOPs, in clients distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
  • Requires in-depth knowledge of financial terms and principles. Ability to forecast and prepare budgets. Conduct financial/business analysis including the preparation of reports.
  • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
  • Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
  • Ability to build and maintain effective professional/client relationships. Intermediate skills with Microsoft Office Suite including MS Project.
  • Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and location

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