Account Manager

3 weeks ago


Hamtramck, United States HIKINEX Full time
Basic Job Functions
  • Primary commerical contact for your assigned customer accounts.
  • Manages commercial issues with current business as well as developing new business at assigned customer accounts.
  • Manages response to customer's RFQ including processing RFQ, quote approval, submission, negotiation through award or approval.
  • Provide leadership to the company's program team as the voice of customer.
  • Builds relationships with customer and company plants.
  • Maintains consistency with customer to build trust.
  • Responsible for the customer RFQ / quote process.
Specific Job Functions
  • Receives and processes customer RFQ.
  • Upload RFQ & Quote to NA Sales folder to reference for future quotes.
  • Issue RFQ to plants to obtain cost and feasibility.
  • Receive and prepare quotation for approval.
  • Submit quotations for mass production parts, new model parts, service parts;
  • Negotiate pricing by understanding the company and customer expectations.
  • Achieve approval of quotation.
  • Responsible to negotiate with customers on all commercial related issues such as design changes, cost reduction requests, annual volume, inflation, and new business. Creates strategy and uses leverage in negotiations.
  • Obtains customer PO's, confirms pricing and quote details, and processes PO's to plants.
  • Manage open issue list externally with customer, and internally with the company.
  • Manage all customer requests for information including responding to requests for sustainability, diversity, supply chain etc.
  • Communicates customer requests to program team and the plants.
  • Review customer portal frequently for information and requests.
  • Track price history by customer, program, and part number.
  • Monitor customer forecasted annual volume and actual annual volume as well as NA market trends.
  • Support strategic plan with information, strategy, and execution.

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