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Customer Service Admin
3 months ago
Location: HOUSTON, TX, United States
Job Family
: Support
Job Type
: Regular
Posted
: May 15, 2024
Job ID: 49049
With annual sales exceeding US $13 billion, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. Parker Hannifin employs more than 57,000 people in 43 countries.
About Us
Engineered Polymer Systems (EPS) Division designs and manufactures engineered elastomeric, polymeric and plastic seals and sealing systems for dynamic applications. Our commitment to developing world-class materials that meet or exceed industry specifications allows our customers to focus on equipment design.
Engineering Expertise
We utilize our engineering expertise along with state of the art R&D test facilities and Parker developed finite element analysis (FEA) techniques to quickly develop sealing system solutions. Our material scientists are experts in polymer development. Our product and application engineering teams understand the real world problems facing design engineers. Together, our teams collaborate to create and innovate - and solve difficult sealing challenges.
Diverse Materials & Technology Capabilities
EPS Division's innovative material portfolio and diverse technology capabilities give customers options. Our focus is on not only helping customers select the ideal seal product, we work with them to engineer ideal sealing solutions that optimize equipment performance.
Standard Product & Highly Customized Solutions
We design products and materials that enhance our customer's ability to increase productivity and profitability. Whether achieving it with standard product, market-driven products, or a highly customized solution developed to customer specifications, our commitment is to deliver reliable, quality products that minimize downtime and maximize equipment performance.
We are more than a seal manufacturer - we work with you to solve problems - allowing you to get your products to market quickly and safely. For over 65 years we've been designing, engineering, and manufacturing quality products for some of the biggest names - worldwide - in industries serving the following industries: Oil & Gas, Mobile Equipment, Industrial Equipment, Automotive & Transportation Aerospace, Consumer, Medical & Life Sciences.
Administers customer service accounts of moderate scope and complexity to achieve division business objectives as well as meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.
* Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
* Quickly and accurately responds to customer requests.
* Acts as a liaison and expedites process between customer and production.
* Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related internal departments or the customer.
* Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a timeframe that is attainable while following the guidelines of the on-time delivery program.
* Participates in training sessions, meetings, skill building and professional development classes.
Education: High school diploma or GED
Experience: 1 year of related experience in data entry and customer experience
Excellent written, verbal, knowledge, and interpersonal communication skills for effective interface with all internal and external contacts.
Woking knowledge of Microsoft PC software (e.g., spreadsheets, word processing, databases and presentations).
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
