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2 months ago
This role will assist client in their task of chasing customers to resolve AR issues on invoicing.
TOP REQUIRED SKILLS:
- 2 YEARS MINIMUM OF ADMIN/CLERICAL OR CUSTOMER SERVICE EXPERIENCE
- LOOKING FOR MORE ANALYTICAL FOCUSED CANDIDATES
- CANDIDATES MUST HAVE MICROSOFT EXCEL EXPERIENCE
- CURRENTLY USING AN ERP SYSTEM CALLED ORACLE CLOUD - THIS IS A HIGHLY PREFERRED SKILL, NOT REQUIRED, CAN TRAIN
PRIMARY DUTIES & RESPONSIBILITIES:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customers regarding quotations and invoicing queries.
- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
EDUCATION & EXPERIENCE QUALIFICATIONS:
- High School Diploma or GED.
- Ability to pass a drug screen & background check.
- Experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.
Company DescriptionCTS-Complete Technical Services, Inc. is a full-service staffing agency specializing in placement of Engineering/Technical professionals.Company DescriptionCTS-Complete Technical Services, Inc. is a full-service staffing agency specializing in placement of Engineering/Technical professionals.
