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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Admin. As a key member of our Service department, you will be responsible for providing exceptional customer service, ensuring that customer needs are met, and resolving conflicts in a professional and courteous manner.
Key Responsibilities- Customer Service: Ensure that customer service needs are met, and provide a positive experience for our guests.
- Scheduling and Coordination: Schedule service appointments over the phone, coordinate with managers, service advisors, technicians, and customers to ensure seamless communication and execution.
- Conflict Resolution: Resolve conflicts in person and over the phone, ensuring that customer concerns are addressed promptly and professionally.
- Administrative Tasks: Explain invoices and charges, edit invoices as needed, submit invoices to third-party companies, and collect payment.
- Additional Responsibilities: Greet customers promptly and courteously, generate additional business through outbound calls, and perform other administrative duties as required.
- Customer Service Skills: Demonstrated ability to work professionally and courteously with customers and team members.
- Positive Attitude: A positive mindset and a passion for providing great customer service.
- Technical Skills: Proficiency with multiline phone systems and computers.
- Work Environment: Ability to work in a fast-paced work environment, with a focus on providing excellent customer service.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and team members.
- Availability: Ability to work up to 2 Saturdays a month and all available shifts between 7am and 7pm.
- Comprehensive Training: Comprehensive on-the-job training and opportunity for advancement.
- Competitive Pay: Competitive pay plans, with a starting rate of $20/hour.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, and a 401(k) investment plan with employer match.
- Employee Assistance Program: Access to an employee assistance program, providing support for work-life balance and personal well-being.
- Education Assistance: Education assistance program, providing opportunities for professional development and career advancement.
