L3 Mac Support Engineer

4 weeks ago

Santa Clara, United States Amaze Systems Inc. Full time

Job Description

Job Description

Hi, Hope you are doing great My Name is

Nisha Bisht

from

Amaze Systems Inc , and I am trying to reach you regarding a position. If you are interested and available for this role, please share your resume.

Title : MAC Support Location : Santa Clara ,CA (onsite) Job Type : Contract

What You will be doing: Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies. Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements. Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new

technologies/methodologies

to enhance operations. User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.

Bachelor's degree or equivalent experience in information systems or related field Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies. Strong judgment, problem-solving, and decision-making abilities Exceptional communication skills and the ability to grow relationships and rapport. The ability to translate between technical details and the real-world impact they have.

Nice to have

: Phenomenal personal and interpersonal skills Highly motivated, organized, self-starter with experience in a large enterprise environment. Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience PowerShell or other scripting and automation skills Experience managing medium to large scale IT projects.

Nisha Bisht

|

Lead Recruiter Amaze Systems Inc USA:

8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019 Canada:

55 York Street, Suite 401, Toronto, ON M5J 1R7 E: nisha.b@amaze-systems.com | www.amaze-systems.com/

Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.

#J-18808-Ljbffr

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