Senior Desktop Support Engineer

3 weeks ago


Santa Clara, United States VDart Inc Full time
Job DescriptionJob Description

Job Description:

A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.

Responsibility also includes ensuring the reliability, security, and performance of end points (Windows  and MAC) and applications to meet the needs of our users and business operations.

Key Responsibilities:

Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.

Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.

Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

Experience: Minimum 5+ years of experience as a Desktop Support Engineer

Company DescriptionVDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.Company DescriptionVDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.

  • Santa Clara, United States Alchemy Software Solutions LLC Full time

    Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on developing long-term connections with both clients and candidates, our goal is to provide a smooth recruitment process that corresponds with your needs and beliefs. Role: Senior Desktop...


  • Santa Clara, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Alchemy Software Solutions LLC, is seeking the following. Apply via Dice today! Alchemy Software Solutions, a worldwide talent management company we help firms match the appropriate talent with the right employment openings. With a strong emphasis on...


  • Santa Clara, United States ReqRoute Inc Full time

    Job Roll: Desktop Support Engineer Location: Santa Clara CA Term: Contract This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardware troubleshooting knowledge etc. As a Desktop Support Engineer: Provide onsite/remote...


  • Santa Clara, United States Diverse Lynx Full time

    Job Title: Desktop Support Engineer Location: Onsite Day 1 - Santa Clara, CA Duration: Contract Job Description What are the top 3 skills required for this role? 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support. 2. AV Support - Conference room & Collaboration Tools support 3....


  • Santa Clara, United States K-Tek Resourcing LLC Full time

    Role - Desktop Mac Support Engineer Location with Zip Code - Santa Clara 95051 (Day 1 Onsite) Rate: US$30-35 Mandatory Skills - Windows/Mac/ Linux Job Description A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance,...


  • Santa Clara, United States SoftHQ, Inc. Full time

    Title : Desktop Support L2 Location : Santa Clara ,CA Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. What you'll be doing: o Develop a technical understanding of corporate IT environment so you can...


  • Santa Maria, United States MSRCosmos Full time

    Requisition Title: Desktop Support Technician II Location: Onsite: Santa Maria, CA Will cover the San Luis Obispo area. Currently no sites in San Luis Obispo for contractor to report to, but they would report to the Santa Maria office Will be required to travel to PSC locations in the San Luis Obispo area JD: Need resource who can - configure, install...

  • Executive Support

    1 week ago


    Santa Clara, United States Tech Mahindra (Americas) Inc. Full time

    Title- Executive Support (desktop/laptop)Location- SANTA CLARA, TX (USA) (Day1 Onsite).Type- FTE Mandatory Skills/JD: Install hardware and peripheral components like disk drives, printers, keyboards, and monitors. Load software packages such as operating systems and office applications. Customize and adapt current programs to satisfy Applied users needs....


  • Santa Barbara, United States Randstad Full time

    desktop support technician. santa barbara , california posted march 13, 2024 job details summary $24.69 - $24.70 per hour temp to perm no requirements category computer and mathematical occupations reference1045339 job details job summary: Randstad digital has a 3 month contract opportunity for a Level 1 Desktop/Device Tech in Santa Barbara, CA....


  • Santa Clara, United States Sage IT Inc Full time

    Hi, Hope you are doing great. I am Anand, Technical Recruiter from Sage IT. Please take a look at the JD below and if you are interested in this opportunity, please reply with your updated resume. Title : Desktop Support Location : Santa Clara, CA Contract Job Description: Bachelor's degree or equivalent experience in information systems or related...


  • Santa Monica, United States 1872 Consulting Full time

    Desktop Support Technician: 3-6 month contract Los Angeles, CA - onsite 5 days/week Summary This position will operate in a professional services environment, where we're looking for a Desktop Support Technician to provide white glove customer service. This individual will work with the Service Desk to resolve escalated tickets for technical issues that need...


  • Santa Clara, United States NVIDIA Full time

    Senior System Integration Engineer page is loaded Senior System Integration Engineer Apply locations US, CA, Santa Clara time type Full time posted on Posted 9 Days Ago job requisition id JR1974248 NVIDIA has continuously reinvented itself over two decades. Our invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer...


  • Santa Clarita, United States ConsultNet Technology Services and Solutions Full time

    IT Support TechnicianValencia, CA- 100% onsiteDirect Hire$22- $26 an hourImmediate hire. Will be responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems. Will handle dispatch of tickets through proper categorization and queuing of requests....


  • Santa Monica, United States 1872 Consulting Full time

    Desktop Support Technician: 3-6 month contract Los Angeles, CA - onsite 5 days/weekSummary This position will operate in a professional services environment, where we're looking for a Desktop Support Technician to provide white glove customer service. This individual will work with the Service Desk to resolve escalated tickets for technical issues that need...


  • Santa Clara, United States NVIDIA Full time

    Senior Post Silicon Hardware Engineer page is loaded Senior Post Silicon Hardware Engineer Apply locations US, CA, Santa Clara time type Full time posted on Posted 2 Days Ago job requisition id JR1975824 NVIDIA has continuously reinvented itself over two decades. Our invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern...


  • Santa Barbara, United States Randstad USA Full time

    job summary: Randstad digital has a 3 month contract opportunity for a Level 1 Desktop/Device Tech in Santa Barbara, CA. This position will support sites located throughout the Santa Barbara area. Entry level candidates with any technical education or certifications are encouraged to apply! Job Description Assists with providing problem resolution,...


  • Santa Barbara, California, United States Randstad USA Full time

    job summary: Randstad digital has a 3 month contract opportunity for a Level 1 Desktop/Device Tech in Santa Barbara, CA. This position will support sites located throughout the Santa Barbara area. Entry level candidates with any technical education or certifications are encouraged to apply Job Description Assists with providing problem resolution,...

  • DSS Engineer

    5 days ago


    Santa Clara, United States AppLab Systems Inc Full time

    Role - DSS Engineer Location with Zip Code - Santa Clara 95051 (Day 1 Onsite) Mandatory Skills - Windows/Mac/ Linux Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. Resolve incoming trouble tickets. Tickets are...


  • Santa Clara, United States TalentBurst, an Inc 5000 company Full time

    Title: Sr Infrastructure Engineer Duration: 06 Months (Possible Extensions) Location: Santa Clara, CA/Remote We are seeking a skilled Systems Engineer Consultant to join our team to provide architectural governance and strategic guidance for the Microsoft Power Platform and Fabric environment. The ideal candidate will have a strong background in systems...


  • Santa Clara, United States TalentBurst, an Inc 5000 company Full time

    Title: Sr Infrastructure Engineer Duration: 06 Months (Possible Extensions) Location: Santa Clara, CA/Remote We are seeking a skilled Systems Engineer Consultant to join our team to provide architectural governance and strategic guidance for the Microsoft Power Platform and Fabric environment. The ideal candidate will have a strong background in systems...