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Sr. Operations Team Lead

2 months ago

Pennington, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Enterprise Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:
  • Resolves day-to-day problems and executes deliverables within the business unit
  • Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
  • Manages team workload and provides oversight and direction to team
  • Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
  • Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Line of Business Job Description and Responsibilities:
The Marketing Services and Support Team play a significant role within Global Wealth & Investment Management. The team is responsible for the initial setup and maintenance of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other product types for Merrill Lynch Wealth Management and US Trust. There are over 1,400 system indicators supporting more than 31,000 cusips. The team also participates in evaluations and subsequent scoring of the fund company's performance in accordance with operating standards at Merrill Lynch.

Opportunities exist for team members to develop leadership, project management and technological skills.

The role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to technology business requirements, product fees and billing as well as trading. Through this position, the employee will gain the knowledge of financial risks and proprietary program skills with an understanding of the direct impact on Merrill Lynch Wealth Management and US Trust.

The Marketing Services and Support responsibilities include but are not limited to the following.
  • Review of onboarding documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other products
  • Analysis of received data to ensure system supportability
  • Data entry to add products to the proprietary platform
  • Quality review of data entered
  • Testing of system enhancements based upon business initiatives
  • Frequent communication with internal and external business partners
  • Assist with project work as needed
Required Skills:
  • Management or Leadership experience
  • Provide outstanding personalized service and exhibit professionalism in all situations
  • Exceptional written and verbal skills
  • Advanced understanding of the financial industry
  • Flexibility to work in an evolving environment
  • Organizational and time management skills to meet intraday deadlines
  • Demonstrate logical, systematic approach to problem solving
  • Communicate in concise, clear, and professional manner
  • Career oriented teammate looking to grow within the organization while exhibiting leadership characteristics
  • Ability to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environment
  • Ability to think critically while effectively managing and finding resolutions to complex situations independently
  • Acts proactively to identify, control, and mitigate risks
  • Excellent follow-up and organizational skills
Skills:
  • Leadership Development
  • Performance Management
  • Process Management
  • Process Performance Management
  • Talent Development
  • Account Management
  • Client Management
  • Customer Service Management
  • Relationship Building
  • Business Operations Management
  • Policies, Procedures & Guidelines
  • Risk Management


Shift:
1st shift (United States of America)

Hours Per Week:
40