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Senior Implementation Specialist

3 months ago

East Canton, United States Incognito Software Systems Full time

Senior Implementation Specialist page is loaded

Senior Implementation Specialist

Apply

locations

United States - Canton, OH

time type

Full time

posted on

Posted 13 Days Ago

job requisition id

R47851

Job Summary: We are equivant, a leading software provider for the justice community, and we’ve opened a role for an Senior Implementation Specialist in our CourtView Justice Solutions Inc. business unit.

This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management taking the process to a whole new level.

You’ll drive the success of a company that’s served the courts for 20+ years. equivant is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization.

Our unique, highly configurable software allows our customers to configure the system to suit their specific business processes. We work along-side our customers to help drive improved processes and offer a comprehensive case management solution that is both efficient and flexible – a must in the judicial system today. Because you’ll be needed on-site with our customers to perform business process reviews and the configuration to satisfy their processes, you can expect to travel around 25%. In order to be considered, you’ll need 2+ years of court experience preferably with experience using and/or supporting court case management system software.

In return, our next Implementation Specialist will have the opportunity to work remotely if not near one of our five US office locations, and participate in our excellent bonus program. equivant is part of a growing and very successful global family, and this provides unique opportunities for those seeking long-term growth and development.

Job Description: Job Summary: We are

equivant

, a leading software provider for the justice community, and

we’ve

opened a role for an Senior Implementation Specialist in our

CourtView

Justice Solutions Inc. business unit.

This new Senior Implementation Specialist role will

leverage

our

JWorks

Case Management software application to help our customers from coast to coast improve their daily court case

management

taking the process to a whole new level.

You’ll drive the success of a company

that’s

served the courts for 20+ years.

equivant

is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization.

Our unique, highly configurable software allows our customers to configure the system to suit their specific business processes. We work

along-side

our customers to help drive improved processes and offer a comprehensive case management solution that is both efficient and flexible –

a must

in the judicial system today. Because

you’ll

be needed on-site with our customers to perform business process reviews and the configuration to satisfy their processes, you can expect to travel around

35

%.

In order to

be considered,

you’ll

need

4

+ years of court

experience

preferably with experience using and/or supporting court case management system software.

In return, our next Senior Implementation Specialist will have the opportunity to work remotely if not near one of our five US office

locations, and

participate in our excellent bonus program.

equivant

is part of a growing and

very successful

global family, and this

provides unique opportunities for those

seeking long-term growth and development. Job Description: Job

Responsibilities: Define and

maintain

product implementation materials including product implementation methods and processes, instructional guides, and training materials

Onboard and train new product implementation staff to ensure consistent service delivery

Manage product implementation team staff and ensure consistent service delivery

Analyze customers’ business requirements and

objectives

to develop business processes that will meet their needs.

Configure software applications to best meet the customer’s business needs.

Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.

Continuously study our product

offerings, and

provide subject matter

expertise

in the setup and execution of the

JWorks

CMS and related software.

Deliver onsite and remote training sessions.

Facilitate software testing sessions

Provide implementation and post-implementation support as needed.

Consult with customers and

determine

new ways for them to improve their operations through new

service

or product offerings.

Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.

Assist

in developing new training curricula for new products and enhanced functionality as needed

Travel to customer sites across the country to help improve their operations through the use of our products and services.

Required

Skills/Experience: Minimum of 4 years’ experience in the court / judicial industry

Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.

High School Diploma or GED

Ability to travel

3

5

%

Desirable

Skills/Experience: Court case management software experience

Software

implementation/oversight

administration experience

Experience as a trainer with

demonstrated

understanding of adult learning principles

Presentation skills

Bachelor’s Degree in Criminal Justice

, Management Information Systems or related field

Worker Type: Regular Number of Openings Available: Worker Type: Regular

Number of Openings Available: 1

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Posted 30+ Days Ago We are driven by a justice system that instills confidence through its processes and is accessible to all citizens. Like you,

e

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