Product Implementation Specialist Lead

1 week ago


Canton, United States Volaris Group Full time
Job Title: Implementation Specialist Lead Job Summary: We are seeking an experienced Implementation Specialist to join our CourtView Justice Solutions Inc. business unit. As an Implementation Specialist, you will play a critical role in driving the success of our customers by leveraging our JWorks Case Management software application to improve their daily court case management processes. Key Responsibilities: * Define and maintain product implementation materials, including product implementation methods and processes, instructional guides, and training materials * Onboard and train new product implementation staff to ensure consistent service delivery * Manage product implementation team staff and ensure consistent service delivery * Analyze customers' business requirements and objectives to develop business processes that meet their needs * Configure software applications to best meet the customer's business needs * Develop and deliver project deliverables, such as process outlines, gap analysis, and functional design documents * Continuously study our product offerings and provide subject matter expertise in the setup and execution of the JWorks CMS and related software * Deliver onsite and remote training sessions * Facilitate software testing sessions * Provide implementation and post-implementation support as needed * Consult with customers to determine new ways to improve their operations through new service or product offerings * Provide feedback to our product management and marketing teams for improved customer communications and product enhancements Requirements: * Minimum of 4 years' experience in the court/judicial industry * Strong knowledge of MS Office products, including Word, Excel, PowerPoint, and Visio * High School Diploma or GED * Ability to travel 25% Desirable Skills/Experience: * Court case management software experience * Software implementation/oversight administration experience * Experience as a trainer with demonstrated understanding of adult learning principles * Presentation skills * Bachelor's Degree in Criminal Justice, Management Information Systems, or related field Worker Type: Regular Number of Openings Available: 0

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