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Data Analyst
3 months ago
Title: Data Analyst
Location: Remote, US
Duration: 5 months+
Compensation: $54/hr - $57/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
If you're interested, please send your resume to Sydney Tekstra at stekstra@inspyrsolutions.com.
FULLY REMOTE POSITION - NO LOCATION PREFERENCE
FTE CONVERSION POSSIBLE
OVERALL SUMMARY OF THIS ROLE: Perform Data Documentation & Governance efforts surrounding key Transformation effort which will include delivering upon Data Dictionaries for Enterprise Data Stores, SQL Queries for Data to Dashboard mapping, and develop Dashboards leveraging this key information in support of Contact Center Measurements and Analytics. Additional responsibilities include Call Listening efforts and support to deliver upon key understandings and insights around pain-points for Product partner opportunities. Experience in financial services, with deep knowledge of HR systems or financial services products, customers, transactions and interaction data. Ability to data mine, analyze data, and present insights in a meaningful way. Ability to develop and maintain strategic partnership with Senior Business unit management, business partners and project sponsors, as well as communicate effectively with business, and development teams, end users, and product owners.
Preferred and required Skills/Experience (anything listing here as required, ideal candidate should have a minimum of 5 years of experience):
Strong technical/functional understanding of systems and platform integration (required) with Amazon Connect or other Contact Center Datasets
Experience querying large data using SQL, Python, and Tableau/PowerBI
Experience with BI tools like Tableau or Power BI (required)
Thorough understanding of Data Governance principles like source to target mapping, managing data dictionary , developing data flow maps and navigating data systems (required)
Ability to design and automated mapping using concrete data flow data at scale (required - 5MM+ Interactions at 100+ Log Sequencers per Interaction)
Strong analytical and problem-solving skills (required)
Strong verbal and written communication skills including requirements writing (required)
Strong attention to detail for Quality Control checks of data (required)
Previous Contact center experience (required)
This position will report directly to Data Governance and Strategy Leader.
Our Benefits Package Includes
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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