Customer Success Manager

4 months ago


New York, United States VIBE Full time

About Vibe

Vibe.co is the fastest growing fastest-growing self-serve Streaming TV ad platform on a mission to democratize access to TV advertising for small and medium-sized businesses.

We are building a radically more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone. Founded in 2022 by serial entrepreneurs, engineers and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).

Vibe has already:

  • Onboarded over 2,000 clients
  • Achieved >$20M Revenue
  • Run over 1B ad impressions on TV

We are on track to reach $60M in revenue this year, and over $200M by 2025.

Ultimately, our goal is to help 1,000,000 businesses advertise on TV.

Your mission

As a Customer Success Manager, you will be working closely with Vincent, Team Lead, and Quentin, COO. You will play a key role in building a customer-centric culture, optimizing operations, and driving revenue growth through strategic customer engagement.

Your key objectives:

  1. Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
  2. Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
  3. Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
  4. Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
  5. Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.

The tools we use :

Planhat, Intercom, Customer.io, Looker, BigQuery

Wed love to work with you if

  • You have 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
  • You have a strong understanding of CRM systems, customer data analytics, and process optimization.
  • You have excellent communication and interpersonal skills that enable you to influence effectively at all levels.
  • You thrive on cross-functional collaboration and can drive teamwork across departments.
  • You think strategically with a focus on continuous improvement and innovation.


  • New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...


  • New York, United States Sourcemap Inc Full time

    Title: Customer Success Manager Reports to: Director of Customer Success About the Company: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and electronics...


  • New York, United States ActiveFence Full time

    Description What you'll be doing:Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence's solutions with their business objectives and goals. Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value...


  • New York, United States ActiveFence Full time

    Description What you'll be doing:Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence's solutions with their business objectives and goals. Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value...


  • New York, United States Apploi Full time

    The Role At Apploi, our Customer Success team is passionate about enabling positive experiences and helping customers get the very best value from our platform. Partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. We are...


  • New York, New York, United States MicroStrategy Full time

    Mid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...


  • New York, United States Adobe Full time

    We are looking for a Customer Success Leader to join our Growth CS Organization. You will lead a group of Customer Success Managers focused on our Substance 3 D Product in the Creative Cloud ecosystem and work directly with our customers to build str Manager, Sales Leader, Leadership, Customer Experience, Substance, Customer, Transportation, Business...


  • New York, New York, United States Schrödinger Full time

    We're seeking a Customer Success Manager to join our Enterprise Informatics team in improving human health and quality of life through advanced computational methods. As a key member, you'll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long-term successful adoption.Key...


  • New York, United States Northbeam LLC Full time

    Job Description: As a Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam's enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product is delivering outstanding...


  • New York, United States Pear VC Full time

    Job Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We're working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth and...


  • New York, United States Tennr Full time

    About Tennr: When you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor's handwriting!) notes, in thousands of different formats. The problem is so complex that...


  • New York, New York, United States Melio Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Melio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success and growth.Build and maintain strong...


  • New York, United States Justworks Full time

    Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...


  • New York, United States MicroStrategy Full time

    Company Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...


  • New York, United States MagniFind Full time

    MagniFind is excited to partner with a leading AI-driven growth platform in the search for a Customer Success Manager to drive client success and retention. YOUR BACKGROUND: 3+ years in customer success or account management within SaaS or marketing technology. Proven experience managing digital ad campaigns with expertise in Google and Meta platforms....


  • New York, United States BOND Select Dating Full time

    Company Description BOND: is a private matchmaking club based in New York, NY, that introduces like-minded members for dating and relationships. The club focuses on curated individual introductions to connect Manhattan's engaging singles, emphasizing selectivity and quality partnerships. Role Description This is a full-time hybrid role for a Customer Success...


  • New York, United States BOND Select Dating Full time

    Company Description BOND: is a private matchmaking club based in New York, NY, that introduces like-minded members for dating and relationships. The club focuses on curated individual introductions to connect Manhattan's engaging singles, emphasizing selectivity and quality partnerships. Role Description This is a full-time hybrid role for a Customer...


  • New York, United States PermitFlow Full time

    About PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...


  • New York, United States PermitFlow Full time

    About PermitFlow PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised $5.5m+ led by Initialized Capital, Y Combinator,...


  • New York, United States Dreamdata Full time

    About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their...