Sales Associate III

* Understands organizational objectives and makes decisions that align with the Company priorities and values

* Creates personal sales and clienteling strategies in partnership with the management team

* Meets customer needs through solution-oriented and forward thinking

* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachs guide to style

* Demonstrates Coachs Selling and Service expectations at all times

* Influences customers purchase decisions by balancing patience and assertiveness

* Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

* Flexes personal selling techniques to contribute to overall store financial results

* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

* Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers specific needs

* Works with multiple customers simultaneously and breaks away as appropriate

* Follows up with customers consistently and genuinely to influence/close the sale

* Develops product knowledge skills and remains aware of current collections

* Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

* Sensitive to customers needs and tailors approach by reading cues

* Builds lasting and loyal relationships with customers

* Ensures all daily tasks are completed without negatively impacting service or Coach standards

* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

* Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

* Leverages Coachs tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

* Replenishes inventory on sales floor as needed

* Processes shipments as needed

**Additional Requirements**

**Experience:** 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. * Understands organizational objectives and makes decisions that align with the Company priorities and values

* Creates personal sales and clienteling strategies in partnership with the management team

* Meets customer needs through solution-oriented and forward thinking

* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachu2019s guide to style

* Demonstrates Coachu2019s Selling and Service expectations at all times

* Influences customersu2019 purchase decisions by balancing patience and assertiveness

* Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

* Flexes personal selling techniques to contribute to overall store financial results

* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

* Discusses product features and builds the sale by suggesting appropriate add on items to fit the customersu2019 specific needs

* Works with multiple customers simultaneously and breaks away as appropriate

* Follows up with customers consistently and genuinely to influence/close the sale

* Develops product knowledge skills and remains aware of current collections

* Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

* Sensitive to customersu2019 needs and tailors approach by reading cues

* Builds lasting and loyal relationships with customers

* Ensures all daily tasks are completed without negatively impacting service or Coach standards **Workplace and Environment

** + Creates enthusiasm and positivity for a shared vision and mission

+ Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

+ Demonstrates confidence when working with customers

+ Takes initiative; has a high-level of ownership and accountability for individual results

+ Welcomes feedback and adapts behaviors as appropriate

+ Represents Coach as a brand ambassador at all times

+ Is adaptable and flexible to change

+ Maintains a calm and professional demeanor at all times

+ Creates short and long-term strategies to achieve personal metrics and performance goals

+ Utilizes Company tools to keep self-informed

+ Handles and offers solutions to customer issues appropriately and involves a manager when necessary

+ Promotes and endorses a team selling environment **Operations

** - Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

- Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

- Leverages Coachu2019s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

- Replenishes inventory on sales floor as needed

- Processes shipments as needed **Additional Requirements

**Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

******Education: High school diploma or equivalent; college degree preferred.

********Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

********Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

********Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Da